Senior Executive Casino Host; Overnight Shift

POSITION OVERVIEW

The Senior Executive Casino Host is responsible for providing exceptional customer service to high-value guests and VIPs. They will develop and maintain relationships with guests, ensuring that they have an enjoyable and memorable experience at the resort.

The following and other duties may be assigned as necessary:

• Serve as a primary point of contact for high-value guests and VIPs, providing exceptional customer service and addressing any concerns or issues they may have
• Develop and maintain relationships with guests, ensuring that their needs and preferences are understood and met
• Meet quarterly goals, including those pertaining to revenue, filling special events, telemarketing efforts and profit
• Responsible for exercising discretion and using independent judgment to make cost effective and revenue driven comp decisions
• Coordinate and manage special events and promotions for VIPs, including arranging transportation, accommodations, and other services as needed
• Actively seek out new VIP prospects and build relationships with potential guests
• Collaborate with other departments, including marketing, food and beverage, and gaming operations, to ensure a seamless and enjoyable guest experience
• Conduct off-site events and promotional parties to maintain customer loyalty and obtain new business when directed
• Provide regular reports to the CCMO on guest activity, trends, and opportunities
• Ensure that guest information is accurate and up-to-date in the casino's database
• Handle and resolve guest complaints and issues in a timely and professional manner
• Stay up-to-date on industry trends and best practices, and implement new strategies and initiatives as appropriate
• Maintain and respect confidentiality of guest and Member information and databases as well as any internal information regarding the Company’s marketing programs or offers
• Demonstrates a commitment to ensuring responsible gaming and responsible service of alcohol by discreetly notifying appropriate management of concerns and observations
• Exhibits conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Fontainebleau Las Vegas departmental policies and procedures
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor's degree in hospitality, business, marketing, or a related field and/or equivalent combination of education and experience
• Minimum of six (6) years of experience as an Executive Host, Casino Host, or similar position or four years of experience involving guest contact in a high volume, luxury, complex resort
• Must be able to exercise discretion and independent judgment with respect to matters of significance
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with high-value guests and VIPs
• Excellent problem-solving and decision-making skills, with the ability to handle multiple tasks and priorities in a fast-paced environment
• Strong organizational and time management skills, with the ability to work independently and as part of a team
• Knowledge of casino operations and marketing strategies is preferred
• Excellent written, verbal and non-verbal communication skills
• Ability to effectively achieve business unit goals and objectives by implementing strategic and operational plans, budgets, and best practices; and monitoring and evaluating results
• Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Demonstrated ability in maintaining consistent, high-quality service levels
• Advanced computer skills, including proficiency in MS Office
• Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly
• Ability to maintain confidentiality of sensitive guest and company information
• Must be willing and able to work a flexible schedule to include nights and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

This position does not have any supervisory responsibilities.

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We…