Senior Executive Casino Host; Overnight Shift

Position Overview

The Senior Executive Casino Host is responsible for providing exceptional customer service to high-value guests and VIPs. They will develop and maintain relationships with guests, ensuring that they have an enjoyable and memorable experience at the resort.

The following and other duties may be assigned as necessary:

• Serve as a primary point of contact for high-value guests and VIPs, providing exceptional customer service and addressing any concerns or issues they may have
• Develop and maintain relationships with guests, ensuring that their needs and preferences are understood and met
• Meet quarterly goals, including those pertaining to revenue, filling special events, telemarketing efforts and profit
• Responsible for exercising discretion and using independent judgment to make cost effective and revenue driven comp decisions
• Coordinate and manage special events and promotions for VIPs, including arranging transportation, accommodations, and other services as needed
• Actively seek out new VIP prospects and build relationships with potential guests
• Collaborate with other departments, including marketing, food and beverage, and gaming operations, to ensure a seamless and enjoyable guest experience
• Conduct off-site events and promotional parties to maintain customer loyalty and obtain new business when directed
• Provide regular reports to the CCMO on guest activity, trends, and opportunities
• Ensure that guest information is accurate and up-to-date in the casino's database
• Handle and resolve guest complaints and issues in a timely and professional manner
• Stay up-to-date on industry trends and best practices, and implement new strategies and initiatives as appropriate
• Maintain and respect confidentiality of guest and Member information and databases as well as any internal information regarding the Company’s marketing programs or offers
• Demonstrates a commitment to ensuring responsible gaming and responsible service of alcohol by discreetly notifying appropriate management of concerns and observations
• Exhibits conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Fontainebleau Las Vegas departmental policies and procedures
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

The Senior Executive Casino Host is responsible for providing exceptional customer service to high-value guests and VIPs. They will develop and maintain relationships with guests, ensuring that they have an enjoyable and memorable experience at the resort.

The following and other duties may be assigned as necessary:

• Serve as a primary point of contact for high-value guests and VIPs, providing exceptional customer service and addressing any concerns or issues they may have
• Develop and maintain relationships with guests, ensuring that their needs and preferences are understood and met
• Meet quarterly goals, including those pertaining to revenue, filling special events, telemarketing efforts and profit
• Responsible for exercising discretion and using independent judgment to make cost effective and revenue driven comp decisions
• Coordinate and manage special events and promotions for VIPs, including arranging transportation, accommodations, and other services as needed
• Actively seek out new VIP prospects and build relationships with potential guests
• Collaborate with other departments, including marketing, food and beverage, and gaming operations, to ensure a seamless and enjoyable guest experience
• Conduct off-site events and promotional parties to maintain customer loyalty and obtain new business when directed
• Provide regular reports to the CCMO on…