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Serrano Club: Guest Relations & Loyalty Specialist

Job in Las Vegas, Clark County, Nevada, 89105, USA
Listing for: Palms
Full Time position
Listed on 2026-09-05
Job specializations:
  • Entertainment & Gaming
    Customer Service Rep, Casino & Gaming
Salary/Wage Range or Industry Benchmark: 42000 - 56000 USD Yearly USD 42000.00 56000.00 YEAR
Job Description & How to Apply Below

Palms Casino Resort seeks a Serrano Club Specialist to effectively communicate the Serrano Club program and determine qualification for complimentary services. The role promotes the Serrano Club to guests on the casino floor and informs them of benefits and eligibility.

Key duties include enrolling guests, maintaining records, explaining comp structures, processing promotions, and coordinating club events. Candidates should have hotel marketing or casino experience and strong English skills.

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