LN Venues, Director of Music Hall Operations - of Blues Las Vegas

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

The Director of Music Hall Operations leads all operational aspects of the House of Blues Music Hall, delivering safe, seamless, high-energy live entertainment experiences while achieving financial, service, and team-performance goals. This role owns event-day execution from advance planning through post-event review and serves as the primary operational partner to talent, promoters, venue leadership, casino partners, and internal departments.

• Lead the daily and event-driven operations of the Music Hall, including concerts, special events, private functions, and venue activations.
• Direct event execution across front-of-house, guest services, security, box office, production, food and beverage, facilities, and overnight or post-event operations.
• Build and maintain detailed event plans, staffing models, operating timelines, venue setups, and contingency plans in partnership with production, booking, security, and sales teams.
• Ensure an exceptional guest experience from arrival through departure, with a focus on hospitality, efficiency, accessibility, crowd flow, and issue resolution.
• Maintain compliance with all company policies, gaming-resort requirements, alcohol service standards, health and safety regulations, fire-life-safety procedures, and local licensing requirements.
• Partner with Security and Risk teams to execute crowd-management, emergency-response, and incident-reporting protocols.
• Recruit, train, schedule, coach, and hold accountable a high-performing operations team. Create a culture of ownership, hospitality, urgency, and consistent execution.
• Manage departmental labor, operating expenses, supplies, equipment, and event-related costs to meet budget and profitability targets.
• Review event forecasts, attendance, per-capita revenue opportunities, labor deployment, and post-event performance to identify improvements and drive results.
• Collaborate with Food and Beverage leadership to optimize concessions, bars, VIP service, merchandise, and other guest-spend opportunities without compromising service flow.
• Serve as the primary operations contact for artists, tour managers, promoters, vendors, and resort partners on event days, resolving issues quickly and professionally.
• Conduct pre-event briefings and post-event debriefs, documenting operational wins, incidents, guest feedback, and corrective actions.
• Oversee venue readiness, cleanliness, maintenance needs, inventory control, and capital improvement priorities.
• Support the development and execution of venue policies, standard operating procedures, and service standards.

Required:

• Five or more years of progressive leadership experience in live entertainment,…