KYC Customer Operations Supervisor

Las Vegas, NV, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Caesars Sports book, America’s leading sports book provider is adding a Customer Operations Supervisor to our KYC Team at our office in Las Vegas, NV. Reporting to the KYC Manager; you are key to processing new customer applications, handling customer accounts, making account adjustments, handle and securing sensitive customer data (PII), and supporting our sports books and management team. This is an exciting opportunity to join the world’s leading sports betting company.

• Generate win/loss statements for customers
• Generate deposit/withdrawal statements for customers
• Updating customer mobile account addresses/phone numbers/emails
• Update documentation on file such as driver’s licenses
• Processing KYC documentation
• Perform account adjustments
• Respond to Support emails in a timely manner
• Responsible for organization of documents to be scanned.
• Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
• Other duties as required

• 1 + years Customer Support experience
• 1+ years of experience working in a fast-paced environment
• 1+ years of experience dealing with private/sensitive customer data
• Ability to type 35 words per minute
• Ability to multi-task
• Work varied shifts, including nights, weekends, and holidays
• Good working knowledge of Microsoft Office including Outlook, Word & Excel
• Must be able to work independently with minimal supervision
• Must be confident in one’s ability to assess situations and make informed decisions
• Ability to work through high volume and stressful time periods.
• Good interpersonal communication skills
• Strong problem-solving skills
• Ability to handle a diverse range of activities and effectively prioritize responsibilities

ADDITIONAL REQUIREMENTS

• Must be able to sit for extended periods of time
• Must be able to lift, carry, pull or push 25lbs
• Must be able to type for extended periods of time
• Must be able to write for extended periods of time

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sports book, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make…