Credit Resolutions Support Specialist

Credit Resolutions Support Specialist
Full Time (40 Hours)
Monday - Friday (8am – 5pm) & Rotating Saturdays
Headquarters
630 Trade Center Dr.
Las Vegas, NV 89119

The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions – For Life," while "Placing People over Profit" and providing outstanding service to both external and internal members.

• Earn respect and build trust by acting with integrity in every situation.
• Understand my role in supporting the team to achieve our purpose.
• Focus on people over products and build lasting relationships.
• Take ownership and accept responsibility.
• Treat coworkers with the same high standards as I treat my member.
• Continuously look for ways to improve myself, my Credit Union, and my community.
• Accept there is no "they." We are one working toward the same mission.
• Commit to the core values.
• Meet all established service goals.

The Credit Resolutions Support Specialist supports all functions within the Credit Resolutions Department to minimize potential and realized loan losses through proactive loss mitigation, collection, recovery, repossession, and legal management activities. This position provides cross‑functional support to specialized areas including collections, bankruptcy, loss mitigation, real‑estate collections and foreclosures, post‑charge‑off recovery, repossession and collateral remarketing. The Specialist works directly with members, attorneys, and third‑party vendors to achieve timely and mutually beneficial resolutions while ensuring compliance with federal and state regulations.

The role's primary objective is to safeguard the Credit Union's financial interests while helping members navigate financial hardship with professionalism, empathy, and integrity.

• Provide back‑up support for delinquent and at‑risk loan portfolios including consumer, mortgage, and commercial loans.
• Underwrite and process member workout solutions such as modifications, forbearances, short sales, deed in lieu, and repayment plans.
• Communicate with members to identify and recommend appropriate solutions that prevent foreclosure or charge‑off.
• Coordinate foreclosure and real‑estate owned activities, ensuring compliance with regulatory, investor and policy requirements.
• Manage and maintain accurate documentation, tracking, and reporting for all loss mitigation activities.
• Administer PMI delinquency reporting and claims and review delinquency property tax notices for follow‑up action.
• Manage OREO portfolio preservation, valuation and property disposition.

• Provide back‑up support for all aspects of the bankruptcy process, including validation, proof of claims, reaffirmation agreements, and related court documentation.
• Communicate with legal counsel to ensure timely filings, responses, and case updates.
• Represent the Credit Union in small claims, civil, or bankruptcy hearings as required.
• Assist with the preparation and execution of legal documents such as judgments, liens, garnishments and writs of execution.
• Ensure adherence to all applicable collection and bankruptcy laws, including FDCPA, CFPB, RESPA, ECOA, FCRA, and FACTA.

• Support repossession processes for consumer and business collateral, ensuring adherence to legal, policy, and compliance standards.
• Coordinate with recovery agents and remarketing vendors to secure, liquidate and reconcile collateral efficiently.
• Assist with charge‑off recovery actions, settlements, repayment plans and tracking of post‑judgment accounts.
• Manage insurance claims, deficiency balances, reinstatement/redemption requests and post‑charge‑off recoveries through negotiation and structured repayment arrangement.
• Oversee vendor performance, licensing, and compliance for repossession and remarketing partners.

• Maintain adherence with all federal and state lending, servicing, and collections regulations.
• Manage Metro 2 Credit Reporting standards for accuracy and consistency.
• Prepare monthly reports…