Senior Loan Servicing Officer

Senior Loan Servicing Officer

40 Hours (Full Time)

Monday - Friday (8am - 5pm)
* Saturdays as needed

630 Trade Center Drive
Las Vegas, NV

The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, "Excellent Member Service and Financial Solutions - For Life," while "Placing People over Profit" and providing outstanding service to both members and internal members. Help loan servicing management develop a highly effective team of employees to their highest potential through mentoring and leadership.

A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

The Senior Loan Servicing Officer assists the Loan Servicing Manager and Loan Servicing Assistant Manager with the management of the Credit Union's loan portfolio and the leadership of the Loan Servicing Team.

• New Employee onboarding, side by side and live training to ensure that all loan servicing tasks are taught in a way where the new hire can work independently.
• Liaison to the credit union's training department to assist in updating and developing material for loan servicing officers.
• Assists in supervising and leading a professional team of Loan Servicing Officers: assisting with questions, handling escalated phone calls from internal and external Members.
• Assisting Loan Servicing Management with the governing of the Credit Union's loan portfolio by spearheading routine and cyclical functions:
• 1st mortgages housed on the FICS platform: boarding new loans, quality control/quality audit checking, MSR mortgage payment exception processing, weekly mortgage homeowner's insurance disbursements, monthly statements, quarterly tax disbursements, annual escrow analyses, property tax vendor management audit reports, SID assessment & HOA premium file maintenance and disbarment, Recast mortgage, Forbearance review and application, Subordination process review and manage of 2nd lien position, Pay off prep, process and application, annual 1098A/1099A&C tax preparation, quality control, correction and audit reporting, Change of Analysis/ARM notices, Metro 2 review, manage, quality audit and report, PMI remittance and cancellation, Late notice review, prep vendor validation, automatic payment set up, review and cancelation.
• MBL: payment application, 1098 reporting, UCC filing and reporting, assessing, and correcting accurate information, facilitate servicing oversight, error resolution, information requests, statement oversight.
• Home Equity housed in Symitar: payment review and application, reversals, payoff request and application, recast of monthly payment when draw period expires, quality audit and loan expiration application, property insurance management, loan reconciliation and loan record file maintenance, deferment review and application, substitution of trustee/reconveyance.
• Negative Share housed in Symitar/Temenos:
  Deluxe Detect/Early Warning Check system review, file maintenance, quality audit, and reporting, boarding of fresh-start loans;
• Vehicle/Share Secured/Personal Loans housed on the Symitar platform: payment reversals, payoff processing, force-placed insurance processing, loan record file maintenance, deferment review, process and application, skip-a-payment processing.
• Credit Card housed on the Symitar platform: payment review and application, payment reversals, payoff requests, review and application, loan record and information maintenance, credit limit increase/decrease and payment exception system coding for accurate application type.
• Assign, assist and help oversee:
  • Internal Refinance:
    Loan modification file maintenance in lieu of full refinance
  • Ticket Task Assignment
  • Phone monitoring - make certain of phone coverage, excess talk time and abandon rate is consistent with loan servicing expectation and process
  • Charge Off: review, quality audit and process all loans scheduled for charge off per SSSCU Charge off Policy
  • Member Identification Fraud Prep and Review
  • MERS daily, weekly, and monthly quality audit reporting
  • Mortgage and Consumer Loan Calculation Recast
  • Loan…