Process Accounting - Representative III

Description

Position Summary

The Process Accounting Representative III processes financial adjustments, transactions, and payments timely and accurately to credit card account holders. This individual uses critical thinking and reasonable judgement in conjunction with established procedures to complete their daily tasks, which can vary in complexity and duration.

Additionally, this individual is responsible for accurately maintaining logs, compiling and synthesizing reporting, and completing Quality monitoring on their own work and that of their coworkers. The post-holder will be responsible for the resolution of complex cases, including research, root cause analysis, and presenting findings and recommendations to leadership.

A successful Process Accounting Representative III has excellent organizational and communication skills; they contribute to the process improvement lifecycle, and show excellent judgment when executing their tasks and communicating with leadership and other coworkers.

Summary of Essential Job Functions

• Process time-sensitive cases, such as billing errors, within the time frames established by the Bank, the department, or regulation.
• Research, validate, process, and approve credit balance refund requests.
• Handle and process physical items, such as returned mail and mailed payments.
• Prepare payments for deposit.
• Data entry, daily balancing of transactions, and quality validation.
• Supports requests for internal and external audits and control testing.
• When necessary, partner with experts both within and outside the department to resolve cases and identify root causes.
• Provide an appropriate, thorough, and accurate response to sensitive and complex issues that may fall outside of normal processes.
• Maintain an average processing speed on tasks that is consistent with expectations set by the department.
• Independently complete tasks of varying complexity accurately and in accordance with established processes, procedures, and deadlines.
• Research, resolve, and track cases originating from multiple channels, such as Online Research Requests (ORR), Fed Cases, Remitco, or PEGA.
• Function as a Subject Matter Expert (SME) to assist technical writers with creating or updating procedure documentation.
• Communicate promptly with leaders when errors occur, or gaps are identified in existing processes.
• Make recommendations for process or productivity improvement on any matters affecting productivity, efficiency, service, or problem resolution.
• Complete due diligence reviews of customer accounts and make judgements when processing tasks.
• Maintain necessary operating records, checklist, and file maintenance to ensure accurate completion of sensitive functions.
• Perform research and make determinations on exception cases in a timely and accurate manner.
• Initiate necessary actions to safeguard the Bank's assets through reasonable judgement when performing duties.
• Perform other duties as assigned.

Position Requirements

• 3+ years relevant experience.
• Preference is given to those individuals with prior experience working on FDR, CAS, or in a back-office environment.
• Experience in posting adjustments to customer accounts via online and batch processing in the First Data System (3270) is a plus.
• Excellent critical thinking, problem solving, and issue resolution skills.
• Strong PC skills in Windows to include Microsoft Excel and Word.
• Must possess good written and verbal communication skills.
• Ability to work well with minimal supervision.
• 10-key by touch and 40 WPM typing skills required.

Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.

Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more.

Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.