Accounts Payable Assistant Manager

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced.

You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Come, join us. It'll be fun.

WE LOVE OUR WORK.

POSITION SUMMARY

The Assistant Manager, Accounts Payable supports AP Shared Services by providing day-to-day leadership over high-volume invoice operations, AP workflow management, vendor maintenance coordination, supplier data governance, team member support, reporting, controls, and stakeholder escalations. This role helps ensure invoices and supplier-related updates are processed accurately, timely, and in compliance with company policy, approval controls, tax requirements, fraud-prevention controls, and audit expectations.

The Assistant Manager serves as a subject matter expert for AP invoice processes, procure-to-pay systems, vendor registration and maintenance touchpoints, outsourced processing workflows, supplier and property issue resolution, operational scorecards, training, documentation, and continuous improvement. This position partners closely with Property Finance, Procurement, Sourcing, Treasury, Tax, Accounting, Internal Audit, External Audit, suppliers, and AP leadership to resolve issues, reduce recurring exceptions, maintain supplier master data integrity, and support strong service levels across the enterprise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

Leadership and Team Operations

* Provides hands-on leadership, coaching, training, and escalation support to Accounts Payable team members responsible for invoice processing, helpdesk support, supplier follow-up, statement reconciliation, and related workflows.

* Assigns, prioritizes, and monitors daily, weekly, monthly, and annual work to ensure critical deadlines, service-level expectations, and control requirements are met consistently.

* Supports staffing, scheduling, timecard review, PTO coverage planning, workload balancing, onboarding, cross-training, and transition planning to reduce single points of failure and maintain operational continuity.

* Develops and maintains training materials, standard operating procedures, knowledge repositories, walkthrough recordings, and team communications for standardized AP processes and system usage.

* Promotes a positive, accountable, and customer-focused team environment through feedback, recognition, coaching, and professional development.

Invoice Processing, Workflow, and Issue Resolution

* Oversees AP invoice workflow and exception management, including PO and non-PO invoice handling, invoice coding, approval routing, supporting documentation, tax and freight exceptions, receipt issues, disputes, rejections, and payment-related concerns.

* Monitors invoice queues, ODC or electronic ingestion errors, backlog items, pending approvals, rejected invoices, pending receipts, aging items, duplicate submission risks, and other AP operational exceptions.

* Serves as an escalation point for complex supplier, property, internal stakeholder, Coupa, Oracle, outsourced processing, payment, and reconciliation issues; researches root cause and drives timely resolution.

* Reviews complex or high-risk invoices and workflow items to ensure proper handling, documentation, compliance with AP policy, and alignment with approval controls and segregation of duties.

* Coordinates supplier statement reconciliation activity, missing invoice or credit research, open item follow-up, and recurring supplier issue resolution to reduce rework and prevent repeated exceptions.

Vendor Maintenance and Supplier Governance

* Supports vendor registration and maintenance processes related to new supplier onboarding, supplier profile updates, banking and payment method changes, remit-to information, DBA records, payment terms, tax documentation, deactivations, holds, and supplier data clean-up.

* Partners with Vendor Maintenance, Procurement, Sourcing, Tax, Treasury, Compliance, Legal, Property Finance, and AP leadership to ensure supplier records are complete, accurate, properly approved, and aligned with policy, segregation of duties, and fraud-prevention controls.

* Monitors and resolves vendor-related exceptions that impact invoice processing or payment readiness, including missing or inactive supplier records, incorrect remit-to details, payment term concerns, supplier portal issues, TIN mismatches, duplicate supplier risks, and recurring remittance questions.

* Supports supplier enablement and communication standards, including invoice submission instructions, Coupa Supplier Portal guidance, ACH or electronic payment enrollment coordination, and recurring…