Process Architect – Card Processing - Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB Complaint Management

Job Description Essential Experience & Skills

• 10+ years in process architecture, business analysis or operational transformation
  -with at least five years in financial services
• Deep domain expertise in credit card or consumer lending back‑office operations - specifically across two or more of: fraud management, disputes, collections, FCRA/bureau operations, phone servicing, payments
• Proven experience leading process discovery and current‑state documentation at scale (100+ processes)
• Strong working knowledge of regulatory landscape
  - Reg E, Reg Z, FCRA, SCRA, FDCPA, CFPB complaint management
• Experience designing processes for case management platforms
  - Pega, Appian, homegrown, or equivalent
• Fluent in swim‑lane process mapping tools
  - Visio, Lucidchart, draw.io or equivalent
• Comfortable facilitating workshops with VP and SVP‑level operational and technology stakeholders
• Strong commercial awareness - able to build and validate Green $ savings cases and ROI models
• Experience with prioritisation frameworks and backlog management in an agile delivery context
• Strong written communication - capable of producing board‑ready discovery packs and executive presentations

• Experience with card processing systems - TSYS, FDR/First Data, Hogan, FIS
• Exposure to bureau interfaces - e-OSCAR, Metro 2 furnishing, ACDV/AUD processing
• Experience with collections workbench platforms and bankruptcy workflow (Chapter 7 and Chapter 13)
• Six Sigma Green Belt or Black Belt
• Experience sizing and presenting commercial business cases for technology transformation programmes
• Process discovery tools such as Celonis.

All your information will be kept confidential according to EEO guidelines.