Teller Supervisor; Lakes Branch

Teller Supervisor (Client Service Associate Lead)

Location:

Lakes branch, Las Vegas, NV. Branch hours Monday through Friday.

• Leads the daily activities of client service associates.
• Coach and counsel branch staff to improve customer service, sales and operational skills by providing on-the-job training.
• Help develop action plans to meet individual and branch goals.
• Ensure the branch provides quality service while protecting against loss.
• Maintain advanced knowledge of branch operations.
• If needed, supervise branch activities in the absence of, or in conjunction with branch management team.
• Expand client base through successful selling and coaching techniques including lending applications, cross‑selling of bank services and products and assisting clients in every area of banking.
• If needed, be responsible for processing cash transactions and other customer service duties within the branch.
• Perform other duties as assigned.

• 2+ years banking, cashiering, customer service, balancing, other related experience, or successful completion of company approved training.
• Advanced knowledge of cashiering, balancing, debits, credits, bank products and/or banking.
• Working knowledge of math.
• Must have solid balancing and customer service skills.
• Ability to cross‑sell bank products based on clients needs.
• Driving is an essential function of this role and as such, employees must have a valid driver's license and good driving record.
• High School diploma or equivalent.

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day)
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Pay range (depending on experience): $21.50 - $24.00/hour

Req

It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.

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