Bilingual Pre-Approval Manager

Cross Country Mortgage (CCM) is the nation’s number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico.

CCM has a culture where employees can grow, driven by an entrepreneurial spirit that empowers each person to contribute to the company’s success.

Competitively compensated and offered a robust benefits package, including medical, dental, vision and a 401K, CCM provides support for short‑term disability, employee assistance and wellness.

The Bilingual Pre‑Approval Manager serves as a liaison between the organization’s internal and external clients, overseeing and being directly involved in the loan process from start to finish to help Cross Country Mortgage borrowers find the best financial program.

• Provide customer service by communicating with borrowers to assist them in understanding loan programs, costs, and applicable loan documents.
• Review and audit income, assets, run DU and verify credit documentation within the mortgage file to ensure loan stability.
• Review mortgage loan disclosure packages and deliver them to borrowers, including rate disclosure and re‑disclosure packages.
• Assist in managing a pipeline consisting of Conventional, FHA, VA, USDA, 203k, Jumbo and reverse mortgage products.
• Ensure the loan structure presents the best program based on the borrower’s financial circumstances.
• Review the file for any missing documentation that best supports approval.
• Communicate loan program and costs with borrowers (license required for this duty to be performed).
• Pre‑underwrite items to help support loan approval (paystubs, credit reports, W2s, bank statements, court orders, etc.).
• Input feed for disclosures, present and set up the loan to best fit borrower needs.

• Bachelor’s degree and/or equivalent combination of education/experience.
• 3‑5 years of residential mortgage processing experience.
• Experience with Encompass LOS, preferred.
• Prior underwriting experience, a plus.
• Knowledge of RESPA guidelines and all mortgage and consumer regulations.
• Excellent math and analytics skills.
• Excellent communication skills.
• Excellent prioritization and time management skills to meet deadlines.
• Proficiency in DU, LP, Microsoft Outlook and Windows.
• Fluency in Spanish and English to communicate effectively with internal and external customers.

• Hourly Rate: 25.00 – 30.00
• Eligible for monthly bonus incentive.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Cross Country Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, national origin, age, physical or mental disability, marital status, uniformed service, veteran status, citizenship, sex or sexual orientation. The Company is committed to fostering a diverse and inclusive culture.

California residents:
Please see Cross Country’s privacy statement for information about how Cross Country collects and uses personal information about California applicants.