Client Direct Auto Loan Officer - Las Vegas, NV

Job Description

This job is responsible for handling auto loan requests through the telephone and ensuring exceptional client service by identifying client needs while providing clear and specific next steps. It involves overseeing the loan process from origination to closing, ensuring compliance with all regulations. Job expectations include reviewing existing client relationships by using various internal systems when required.

• Demonstrates excellent client service skills through actively listening to incoming client phone calls regarding auto loan applications
• Ensures compliance with all Customer Identification Program (CIP) and Know Your Customer (KYC) regulations by using various authentication tools to avoid fraudulent activity and high risk transactions
• Oversees the loan process from start to finish by guiding clients through each step and quickly identifying and dispositioning scenarios to provide advanced problem resolutions
• Handles situations which may require adaptation of response or extensive research according to the client's response
• Identifies and engages internal bank partners as necessary on collaborative solutions
• Uses computerized system for tracking information gathering and follow-up of assigned clients
• Provides technical and sales training to associates

• 1+ years of call center experience or equivalent
• Excellent verbal and written communication skills
• General computer skills
• Strong typing skills

• Bank-related automotive financing

• Active Listening
• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Account Management
• Adaptability
• Client Experience Branding
• Loan Structuring
• Pipeline Management
• Data Collection and Entry
• Emotional Intelligence
• Written Communications

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)

40

Pay range: $26.00 - $32.24 hourly pay, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible:
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on overall individual performance results, contributions of their line of business and/or group, and the overall success of the Company.

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.