Payment Operations Specialist

Description

At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth‑management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates.

Learn more about Sunflower Bank, N.A. at

Full‑time position. Bilingual (Spanish) speaking preferred.

This position is primarily responsible for timely posting and release of all incoming and outgoing wires per bank policy and procedures. Ensures proper procedures are followed to minimize loss to the bank while maintaining quality service. This role has frequent contact with internal and external customers. The Wire Operations Specialist has access to confidential customer and wire information.

• Process incoming and outgoing wire transfers, including creating, verifying, and releasing wires.
• Process domestic and foreign wire transactions according to bank policy and procedure.
• Monitor various queues in the wire transfer system.
• Conduct phone calls with authorized customers to validate outgoing wire requests.
• Review OFAC information on wires and escalate any findings.
• Perform wire transfer investigations in a timely manner.
• Assist with the resolution and recovery of fraudulent wire transfers.
• Provide support to internal departments via telephone, email, and ticketing system.
• Follow strict authentication and verification processes in accordance with bank’s wire policy.
• Maintain a proficient understanding of NACHA rules regulatory compliance including BSA, OFAC, loss prevention, information and physical security and adherence to bank policies and federal regulations.
• Resolve various wire exception transactions such as cancellations, deletions, reversals, and returns.
• Perform daily validation across payment applications.
• Perform ACH tasks including, but not limited to, ACH processing verification, temporary increases, emergency same‑day processing, large ACH approval requests and ACH prefund shortage monitoring.
• Process and investigate debit card and/or ACH dispute claims in compliance with Reg E and Visa requirements.
• Process credit card orders and provide card servicing support.
• Assist with various projects, monitoring and reporting.

• High school diploma or equivalent required.
• Bachelor’s degree or equivalent work experience preferred.
• 1 to 3 years banking experience required.
• Bilingual (Spanish) preferred.
• Back‑office bank operations with wire transfer processing experience preferred.
• Back‑office bank operations with debit card/ACH dispute experience preferred.
• Strong analytical and problem‑solving skills.
• Ability to manage multiple tasks and deadlines simultaneously.
• Demonstrated attention to detail and accuracy.
• Excellent communication skills, written and verbal, with the ability to clearly communicate issues to all levels of staff and management.
• Strong telephone skills.

Pay is dependent on knowledge, skills, abilities, experience, and location.

The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work‑related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds.

Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.

People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.

• Rooted in Strength
• Propelled by Growth
• Individuals in a Great Whole
• Creating Possibility
• Community Focused

• 401(k…