Operations Analyst – Consumer Vehicle Lending

Responsibilities

• This role will remediate client escalations, coordinate and assist with resolutions to partner and client complaints, applications under Fraud Review and pending Economic Sanctions Scan
• This role is responsible for all client contact related to escalated complaints and concerns.
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

• Prior Consumer Vehicle Lending (CVL) experience
• Client Direct Auto experience (e.g. Loan Officer or Loan Specialist)
• Demonstrated ability to build and sustain relationships, manage multiple priorities, and engage clients and employees