Teller; -ahead Spanish Speaking

Schedule

Mon – Sat Flex

Salary: $15.50-$18.50

Compensation determined on relevant job-related skills & experience.

Considered Full-Time: 30 hours a week (Eligible for Benefits)

What will you do?

• Tellers act as service representatives responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashiers’ checks, money orders and cash advances.
• Responsible for balancing each day’s transactions and verifies cash totals.
• Establishes and builds member relationships by identifying members’ needs and educating them about specific products and/or services. Enthusiastically cross-sells Credit Union services.
• Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and account maintenance.
• Certified Tellers should be able to resolve more complex member transactions independently, refer members, as necessary.
• Responsible for helping members via all channels such as phone, mail, text, email, and assisting members with video solutions, and self-serve channels.
• Actively promotes and cross sells digital services to members and serves as a digital services expert in the branch.
• Performs various clerical functions and assists other Service Representatives with duties as required.
• Serves members promptly and professionally.
• Ability to attain expected baselines in sales, volume, and service is expected to support branch goals.

• 1. Assumes responsibility for the efficient, effective, and accurate performance of teller functions
  • Ensures teller functions are correctly performed and are in accordance with established policies and procedures.
  • Maintains privacy of member account information.
  • Performs a wide variety of teller paying and receiving functions both “in person” and processes “bank by mail” transactions. Receives share deposits and loan payments. Prepares proper receipts.
  • Processes transfers, cash advances, traveler’s checks, cashiers’ checks, and money orders.
  • Disburses cash or check share withdrawals.
  • Processes and posts CD, HSA’s and all types of IRA’s.
  • Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
  • Makes risk assessments of negotiable items including checks, drafts, wires, and cash withdrawals within assigned limits of authority.
  • Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
  • Certified Tellers provide “override” function for other Tellers within defined authority limits.
• 2. Assumes responsibility for the effective and professional performance of member service functions through sales and service.
  • Performs all Member Service and Sales functions in accordance with established policies and procedures.
  • Ensures that the Credit Union's professional reputation is maintained and projected.
  • Maximizes the penetration of Credit Union products and services by identifying members’ needs and additional cross-sell opportunities, such as checking accounts, certificate accounts, core deposit accounts, and other AFCU products and services to meet/exceed established sales and baseline goals.
  • Actively and professionally cross-sells Credit Union services and records accepted teller referrals. Assists with new member onboarding 2x2’s calls as directed by branch management.
  • Answers questions and assists members with more complex transactions and account problems providing resolutions within defined authority limits. Refers members to branch leadership as needed.
  • Responsible for handling member interactions via all channels professionally, while utilizing effective sales and service technics to establish and build relationships.
  • Opens and closes accounts as requested by members. Processes stop-payments and corresponds with members regarding claims.
  • Resolves transaction corrections in a timely manner in accordance with policy and procedures.
  • Performs file maintenance and account changes as requested by members.
• 3. Assumes responsibility to act as a branch expert for electronic services.
  • Actively cross sells AFCU…