Chargeback Analyst

Responsibilities

• Process and maintain chargebacks, retrieval requests, and exception transactions with a high degree of accuracy.
• Verify and post financial transactions, including funds received, disbursed, and account activity.
• Compile, organize, and review documentation related to chargeback and retrieval cycles.
• Research customer account inquiries and analyze disputes to determine appropriate resolutions.
• Resolve financial disputes in accordance with cardholder and credit card association guidelines.
• Follow established procedures while meeting productivity, quality, and customer service expectations.
• Partner with internal teams to support efficient dispute resolution and operational excellence.

• High school diploma or GED required;
  Associate degree preferred
• 0–2 years of experience in customer service, financial operations, data analysis, or a related office environment
• Basic understanding of accounting principles or financial transactions
• Strong analytical and problem‑solving skills with exceptional attention to detail
• Excellent verbal and written communication skills with a customer‑focused mindset
• Ability to build positive working relationships across multiple teams
• Proficiency with Microsoft Office, including Excel, Word, and Outlook
• Bilingual skills are a plus

Demonstrates proficiency in processing financial transactions and chargebacks while ensuring accuracy and compliance with guidelines. Strong analytical skills and attention to detail support effective dispute resolution and collaboration with internal teams.