Collector, Finance & Banking

Responsibilities

• Manage a queue of accounts within the 30-59 days past due delinquency range to prevent loan losses through progressive collection efforts.
• Making both inbound and outbound calls throughout the day
• Negotiate with customers to create payment solutions based on individual circumstances
• Conduct light skip-tracing activity to generate potential leads on customer or collateral
• Review and submit accounts for repossession activity based on mitigating factors
• Execute collection efforts as directed by the department manager
• Actively participate in team and department meetings to improve workflow, collection processes and department efficiencies
• Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology

• You are a High School graduate (diploma required, or equivalent)
• You have at least 2 years of experience in unsecured or sub-prime auto finance collections
• Must have Excellent communication, negotiation and writing skills
• Working knowledge of state and federal laws applicable to collections, including the F.D.C.P.A, T.C.P.A and Robbins-Rosenthal Act.
• Must be able to maintain an 8-hour shift Monday-Friday;
  Flexible schedule required; must be willing to work weekends and overtime.
• Capable of effectively operating in a high-pressure, high-volume environment
• Goal oriented with a desire for improvement and advancement
• Able to communicate and work amicably with diverse teams.
• Has knowledge of any of the following tools and software:
  Daybreak, Basic MS Excel, Basic MS Outlook, Skip Tools; E-collect,

• Collection Efforts
• Skip-Tracing
• Payment Solutions
• Account Review
• Repossession Activity

• Goal Oriented
• Ability To Work Under Pressure
• Team Collaboration
• Adaptability