Client Services Manager

Direct Supervisor:Chief Compliance Officer

The Investment Counsel Company (ICC) is a consistently top-ranked RIA firm, recognized by Barron’s and other leading industry publications, withacommitment to excellence in wealth management. Our concierge-level, relationship-first approach sets us apart from larger institutions, and our reputation is impeccable.

Our team is collegial, highly credentialed, and deeply committed to the financial well-being of a sophisticated clientele. Every member of ourclient-facing team holds a college degree or higher.

As we expand this team, we are looking for driven,thoughtful,and motivated financial professionals with experience in an advisory, client services, or financial operations role, or a recent high-caliber graduateeagertoexcel and build along-term career in a client-facing, relationship-driven environment with a firm that will invest in theircareergrowthalongside them.

As the primary contact for our high-net-worth clients, you will collaborate with Investment Consultants, trading/research professionals, and firm leadership to deliver accurate, personalized, and exceptional service.

To be successful in this role, one must be a motivated team player whopossessesthe ability to successfully work in a collaborative and fast-paced environment. A successful Client Services Manager is willing to take ownership and accountability over their actions and is enthusiastically capableof advancing their knowledge and understanding beyond the scope of their specific functions. All staff members are expected to foster a positive workplace environment anddemonstratea strong commitment to teamwork,respect,and the shared success of the Firm.

The Client Services Managers are the primary point of contact for all designated clients, responsible for providing the highest level of investment service.

Manage client requests promptly,documenting all instructions and activity thoroughly in the CRM. Supervise client investment portfolios in accordance withtheir Investment Policy Statement (IPS). Lead client onboarding administrative processes including document preparation,asset inventory,and transferability. Manage client meeting preparation, follow-up, and ongoing relationship management, with progressively independent participation over time. Participate in client and investment committee meetings as needed. Proactivelymonitordaily client activity such ascash needs and requisite cash flow planning instructions. Contribute to a collaborative culture withasolutions-oriented attitude focusing on accountability and follow-through.

Demonstrate, in a professional manner, passion, energy, empathy, and problem-solving skills while delivering unparalleled value and outstanding service to our clients. Desire to work in a collaborative,team-based culture dedicated to resolving a variety of complex client inquiries and issues. Ability to providea high levelof attention to detail and strong commitment tocomply withand adhere to stringent regulatory policies,procedures,and guidelines. Successfully perform in a fast-paced, professional environment and meet strict operational deadlines.

Practice active listening andopen-ended dialogue to gain a thorough understanding of the client’s needs. Exceptionally organized, with strong attention to detail and the ability to manage multiple priorities across advisors and clients simultaneously. Respond to clients’ calls and other communications. Document client instructions, request(s),resulting activity, and completion in CRM. Prepare and communicate trade order instructions to trade department (and/or process trades), review and approve processed trades (buy/sell securities).

Order and direct the transfer of funds and securities as directed by clients including arranging client withdrawals, wire instructions, check requests, and ACH debits/credits. Daily, review client cash positions,deposits and withdrawals for each account. Process periodic distributions (IRA RMDs, monthly/quarterly income/principal, etc.). Manage the process forestablishingand transitioning accounts for existing clients as well…