Bilingual - Member Service & Sales Representative; Teller Job Las Vegas area,Nevada USA,Finance & Banking

Job Summary

At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

LOCATION

Las Vegas Branch

7280 W Lake Mead Blvd Las Vegas, NV 89128

SCHEDULE

Full Time;
Monday - Friday 8:40am - 6:15pm:
Rotating Saturday 8:40am - 2:15pm (at the Henderson Branch)

Salary and Benefits

Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentive Additional $1.00 per hour for helping in Spanish Performance reviews with opportunities to increase compensation.

Excellent medical and dental benefits with minimal employee contribution (full time employees)
Paid time off
Volunteer time off
Paid holidays
Matching 401K
Tuition assistance
Professional development
And more!

Member Focus

Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.

Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.

Consistent focus on increasing member satisfaction and account retention.

Expected to meet sales and service goals.

Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.

Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.

Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

Branch Operations

Maintains cash drawer
Initiates wire transfers, cashiers checks, and cash advances
Creates VISA cards
Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
Uses judgement to place appropriate check holds and issue fee reversals
Assist fraud victims by processing fraud disputes
Accurately and efficiently processes transactions in accordance with established policies and procedures
Assists in the opening and closing procedures of the branch
Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities

Represents the credit union in a professional manner, both in dress and in actions
Keeps work area neat and clean
Responds to email/voicemail/missed calls/other communication in a timely manner
Actively participates and completes product knowledge courses
Travel may be required
Complies with all regulations as required by law
Performs other duties as assigned

Knowledge, Skills, and Abilities

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

At least six months of customer service experience. Industry experience preferred.

Education

High school diploma or equivalent.

Licenses, Certificates, Registrations, Trainings

A valid driver’s license is required
To be completed during the first 90 days: MSR onboarding through the following:
Branch Foundations, Teller Branch Checklist, Products & Services Teller Follow-up Training Computer/Office Equipment Skills…