Telecommunications Operator

As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients.

We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status.

Answers and directs calls coming in on main lines, to provide information to callers regarding programs and services and to page staff using the intercom and beepers.

Equivalent to graduation from high school and six (6) months of experience in the operation of a switchboard/telecommunications system.

• One (1) year of RECENT DOCUMENTED PBX Operator experience in a hospital setting.
• RECENT DOCUMENTED experience (within the last 5 years) using paging systems, radios or beepers; answering the hearing-impaired line.
• Demonstrates flexibility with work schedule changes.

Procedures and techniques for using telecommunication systems; techniques for dealing with the public; office practices and procedures; department and hospital safety policies and procedures; patient rights; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.

Applying customer service techniques; taking and relaying messages; listening and determining needs of customers; dealing with irate and hostile customers while remaining patient, tactful and diplomatic; projecting a professional and positive image of UMC; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds under stressful conditions; establishing and maintaining effective working relationships with all personnel contacted in the course of duties;

maintaining records and files; understanding and following oral and written instructions; efficient, effective and safe use of equipment.

Mobility to work in a typical office setting and use standard office equipment; stamina to remain seated and maintain concentration for an extended period of time, vision to read printed materials and a VDT screen, and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Work is subject to shift assignments.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.