Program Officer

The Department of Business and Industry is recruiting to fill a Program Officer 2 position within the Director’s Office in Las Vegas. The incumbent serves as a central coordinating role responsible for advancing department-wide initiatives that span multiple regulatory divisions and intersect with both state government and the private sector. This position functions as a key public-facing and executive support role;

managing complex constituent inquiries, coordinating major statewide business and industry events, and supporting small business development through economic advocacy and access-to-capital initiatives. The incumbent conducts policy and legislative research to inform executive decision-making, oversees specialized units within the Director’s Office, and maintains strong partnerships across state agencies and external stakeholders to ensure a cohesive business support ecosystem. They also support strategic communication efforts by developing and managing executive messaging across multiple platforms, including oversight of departmental website content and social media channels to ensure accurate, timely, and consistent public information.

This position requires strong knowledge of Nevada’s regulatory framework, exceptional executive-level communication skills, and the ability to identify and implement strategic, cross-agency solutions that enhance consumer protection, economic development, and operational effectiveness statewide.

Bachelor's degree from an accredited college or university in business or public administration, or other discipline related to the program assignment and one year of professional experience in planning, coordinating and administering a program which included interpretation of laws and regulations; development of program policy and procedures; development and implementation of program performance standards and objectives for providing services; and development and implementation of eligibility requirements;

OR graduation from high school or equivalent education and three years of professional experience as described above; OR one year of experience as a Program Officer I in Nevada State service; OR an equivalent combination of education and experience as described above.

Recommend, interpret, implement and disseminate regulations, policies and procedures related to program operations; and review amendments to applicable laws and regulations and incoming policy or procedural information for interpretation and distribution.

Research, develop, recommend and implement long term plans to enhance and maximize services provided; evaluate the success of the program and adapt to changes in funding, eligibility requirements and production/processing elements of the program.

Provide specialized information and services and serve as the technical expert regarding the assigned program services, activities and requirements; provide information, either verbally or in writing, to other State and federal agencies, management, department staff, program participants and the general public to ensure understanding and compliance; explain and apply laws, regulations, policies and procedures, and resolve high-level customer service issues and complaints;

may develop and conduct presentations before State and federal agencies, management, program participants and/or other stakeholders as required.

Monitor program activities through on-site visits and/or the review of reports and records to ensure compliance with federal and/or State laws; evaluate and recommend changes to provider eligibility, client needs, vendor requirements, or identify client abuse or fraud; identify and project demographic and economic trends; conduct studies related to assigned program area; evaluate information and prepare reports requiring a thorough analysis of data and make recommendations on a course of action or problem resolution.

Conduct training and/or provide technical assistance for program participants and/or staff; write, revise and/or recommend the implementation of procedural manuals or program documentation; conduct ongoing clientele needs assessment and program evaluation by collecting and…