Scheduling Coordinator & Patient Care Coordinator​/Physical Therapy Technician - Floater

Starting Hourly: $16.00 - $17.00 per hour

Smith Therapy Partners
, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Las Vegas, Henderson, and surrounding communities for over 20 years. We are known for providing the highest quality care for our patients and for our team of highly skilled physical therapists who are honored and delighted to help patients reach their goals.

Currently, we are looking for a full‑time Scheduling Coordinator & Patient Care Coordinator/Physical Therapy Technician floater for our Smith Therapy Partners locations. Must be flexible to assist at any of our 11 locations with open availability 7:00 am – 7:00 pm Monday – Friday to work any schedule needed.

• Greeting warmly and maintain a friendly, welcoming relationship with all patient care coordinators, and any external connections.
• Clearly communicate with all staff, including clinical and corporate employees, in a friendly and courteous manner.
• Answer phones and greet patients with the utmost professionalism and care.
• Work closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow.
• Maintain patient confidence and protect operations by keeping information confidential.
• Participate in and adhere to, as required, the HIPAA Policies and Procedures of Therapy Partner Group.
• Review Copay collection reports and help identify accounts that may need to be reviewed.
• Audit Journeys/Dashboard to ensure they are being worked on in a timely manner.
• Audit Payer Direct Portal to ensure notes are being uploaded/AUTH’s pulled.
• Check FOC Chats to ensure messages are being responded to and worked on.
• Chart audit day/s in advance to ensure we have charts with documents and AUTH’s as required.

• The Scheduler is responsible for scheduling referral appointments for Initial Evaluation and following visits, rescheduling, and canceling appointments as applicable, and sometimes quick verification of patient's demographic information.
• Sort every inbound referral and eFax to the appropriate subfolder within 24 hours to allow scheduling of every referral appointment within 24–48 hours.
• Work referral stages for the purpose of scheduling Initial Evaluations for new patients.
• Handle inbound call volume as well as place outbound calls.
• Analyze incoming referrals to obtain all demographic data necessary to schedule an initial appointment.
• Understand insurance benefits and authorizations for obtaining prior to scheduling if required.
• Collaborate and communicate effectively with patients to provide appointment time and date for Initial Evaluation and the 5 following visits.
• Demonstrate thorough knowledge of problem‑solving methodologies.
• Show and practice strong teamwork capabilities.
• Organize and prioritize various demands.
• Strong presentation communication skills.
• Action oriented and driven for results.
• Be a self‑starter and work with minimal direction.
• Operate with a sense of urgency to meet deadlines.
• Communicate complex information in a well‑thought‑out, easily understood manner, both orally and in writing in a variety of settings and styles.
• Delegate and communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
• Practice active listening by asking clarifying questions, identifying and sharing relevant information, and soliciting feedback from others and giving and receiving feedback objectively.
• Exercise time management, timely decision making, and conflict management.

• Prepare treatment room for patient by following prescribed procedures and protocols.
• Prepare patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel (shorts, gowns, etc.).
• Do laundry, maintaining an ample supply of clean linens.
• Under direct supervision and with co‑signature by, record daily notes.
• Provide information to patients by answering questions and requests.
• Help treat patients by applying ice or heat packs, helping patients onto…