Sr Manager, Pharma Ops Pharma Capabilities

Posting Date

03/06/2026

9280 W Sunset Rd, Las Vegas, Nevada, , United States of America

This role is to oversee the Pharma capabilities team while improving the speed and efficiency of delivery of pharma capabilities in IT systems.

Support the end-to-end process for operational readiness of IT systems for pharma capabilities. This process is inclusive of supporting the development of business requirements for pharma capabilities and identifying related clinical system changes and requirements, timeline alignment between teams, and identification/ escalation of risks to IT timelines.

Collaborate with other corporate departments such as the office of the CMO (OCMO), Pharmacy and Therapeutics, PALS, Pioneer, IT, DCR, Compliance, Clinical Support Services, Clinical Analytics and Clinical Education to help identify any dependencies and coordinate/facilitate input of applicable teams into the pharma capabilities development process and to assure the clinical needs are met with the systems.

Act as a resource for CE teams on clinical IT systems and serve as a voice and liaison with IT team in support of Pharma Ops Capabilities.

Support the work of multi-disciplinary teams.

This position requires a detail-oriented individual with clinical experience (preferred) and understanding of dialysis workflow in the clinics. As well as the ability to ask the right questions, create partnerships with IT, and communicate, define, and ensure appropriate implementation of the clinical business needs to a technical audience. They must have the ability to lead multiple concurrent projects, ramp up fast, and support an ever-changing environment.

• Partner with IT delivery teams in establishing timelines and communicating timelines & risks to stakeholders throughout multiple concurrent project life cycles
• Independently work with SMEs to gather, define, and support documentation of technical requirements, model current/future business processes and operational changes across all impacted systems.
• Provide status updates to executive leadership and stakeholders
• Partner with IT delivery teams in establishing use cases and timelines for cross-systems User Acceptance Testing
• Oversee/ lead SMEs during User Acceptance Testing to provide feedback in a timely manner.
• Ensure end‑user feedback is sought after and accurately reflected in the prioritization of product features and functions.
• Assist with the development of clinical job aids regarding clinical systems.
• Partner with IT delivery teams on a very frequent, if not daily, basis by providing clarifications necessary to assist requirements development, user story estimates, sequencing of new features, and moving the protocol project development forward
• Ensure technical work appropriately supports Village initiatives by instituting a standardized intake and prioritization process related to pharma system updates
• Partner in determining annual goals for both pharma lane capabilities and the broader Pharma Ops Capabilities team
• Other Duties as Assigned

• Ability to prioritize and adapt based on changing priorities.
• Solid reasoning, critical thinking, and problem‑solving abilities.
• Excellent communication skills (written and verbal) and interpersonal communication skills, including the ability to listen attentively and to communicate information clearly and effectively throughout all levels of the organization with audiences of varying degrees of familiarity with technical material, including the ability to persuasively deliver presentations to senior executives.
• Strong project management skills.
• Strong interpersonal skills and demonstrated ability to build strong relationships and work well across cross‑functional teams.
• Strong business process analysis and data analysis skills.
• Proven ability to begin and finish multiple concurrent major cross‑functional projects independently with minimal supervision.
• Excellent time management, decision‑making, problem solving, presentation, documentation, communication, planning and organization skills.
• Ability to work independently or in a team…