Client Account Manager

About this position

Position Summary:

AdvantixxRCM is seeking a professional and highly organized Client Account Manager to manage relationships with healthcare practices and organizations utilizing our revenue cycle management services. The Client Account Manager serves as the primary point of contact between AdvantixxRCM and assigned clients and is responsible for client communication, onboarding, service coordination, reporting, issue resolution, satisfaction, and retention. This position does not replace the billing team.

Instead, the Account Manager coordinates client needs with AdvantixxRCM's billing, A/R, denial management, credentialing, payment posting, and operations teams. The ideal candidate has experience in healthcare, medical billing, revenue cycle management, practice management, or healthcare client services and can confidently communicate with physicians, practice administrators, clinical staff, and business owners.

• Serve as the primary point of contact for assigned AdvantixxRCM clients.
• Develop strong professional relationships with healthcare practices.
• Respond to client questions and service requests.
• Coordinate requests with appropriate internal departments.
• Track open client issues through resolution.
• Conduct regular client check-ins and account review meetings.
• Communicate important billing and operational issues to clients.
• Maintain accurate documentation of client communications.
• Monitor client satisfaction.
• Identify concerns before they become major client problems.
• Escalate significant issues to the Operations Manager.
• Maintain professional and timely communication.
• Help protect and improve client retention.

• Collect required practice information.
• Coordinate EHR/Practice Management system access.
• Coordinate clearinghouse access.
• Collect payer information.
• Obtain necessary billing documentation.
• Coordinate BAA and required administrative documentation.
• Gather provider information.
• Coordinate payer portal access.
• Identify client contacts and responsibilities.
• Establish communication procedures.
• Coordinate implementation timelines.
• Ensure internal departments have the information needed to begin services.
• Track onboarding requirements through completion.

• Prepare recurring client reports.
• Coordinate monthly RCM performance reviews.
• Communicate A/R performance.
• Review collections and outstanding balances.
• Communicate denial trends.
  
  Discuss significant payer issues.
• Track unresolved client responsibilities.
• Present operational updates in an understandable manner.
• Coordinate action plans with internal teams and clients.

The Account Manager should understand key RCM indicators such as:

• Collections
• Charges
• Payments
• Adjustments
• Days in A/R/A/R aging
• A/R over 90 days
• Denial rate
• Clean claim rate
• Outstanding claims
• Payer trends

• Medical Billing Specialists — billing and claim issues
• A/R Specialists — outstanding insurance balances
• Denial Management Specialists — significant denials and appeals
• Credentialing Specialists — payer enrollment and credentialing issues
• Payment Posting Specialists — payment and reconciliation issues
• Operations Manager — escalations, performance issues, and major client concerns

The Account Manager is responsible for coordinating these departments rather than expecting clients to determine which employee they need to contact.

When a client raises a concern, the Account Manager should:

• Receive → Document → Investigate → Assign → Track → Resolve → Communicate → Close

The Account Manager remains responsible for following the issue until an appropriate resolution is communicated to the client.

• Monitor client satisfaction.
• Identify at‑risk accounts.
• Address recurring service…