Chief Front Desk Clerk - Steady Extra; Caesars Palace LV

JOB DESCRIPTION

Provides excellent customer service to guests when registering or checking out. Coordinates required Front Desk responsibilities to ensure accurate guest registration. Coordinates with Hotel Training Manager to train new hire desk clerks. Completes necessary daily reports in a timely manner. Assists Front Desk Team Members with questions or problems that may arise. Supports the Hotel Manager. Provides positive comments to Team Members as well as corrective comments to negative actions.

Maintains daily break schedule. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

Provides excellent customer service to guests when registering or checking out. Coordinates required Front Desk responsibilities to ensure accurate guest registration. Coordinates with Hotel Training Manager to train new hire desk clerks. Completes necessary daily reports in a timely manner. Assists Front Desk Team Members with questions or problems that may arise. Supports the Hotel Manager. Provides positive comments to Team Members as well as corrective comments to negative actions.

Maintains daily break schedule. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.

• Process check-in and check-out transactions for guests.
• Assist guests with questions about the city and property.
• Assist guests with booking dinner, shows, and entertainment when necessary.
• Assist with guest service recovery.
• Maintain a positive attitude at all times.
• Is proactively aware of all property guest and team member relevant events.
• Supports Front Desk Agents with improving individual upsell conversion.
• Maintain professional and courteous attitude towards all guests (internal and external).
• Anticipate guests needs and guest expectations.
• Supervise Front Desk Agents.
• Is schedule‑flexible in a 24‑hour hotel operation.
• Able to stand for long periods of time.
• LMS proficiency preferred.
• Possesses excellent guest service, communication, organization, and prioritization skills.

Education: High School diploma or equivalent required. College degree preferred.

Experience: Minimum one-year customer service experience required, prior supervisory experience preferred. Previous Hotel, Room Reservations, and/or PBX experience would be a plus. 4 year college degree preferred.

Abilities: Must possess excellent oral and communication skills. Must be able to get along with co-workers and work as a team. Must present a well‑groomed appearance. Must be able to work any day of the week any shift.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, and requirements of the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification and are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Help us roll out the red carpet at Caesars Palace! This world‑renowned resort indulges our guests with 25 unique restaurants and cafés, over 3,000 rooms, 4.5 acres of pools and gardens, and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.