VIP & Premier Access Agent - On Call

POSITION OVERVIEW

The VIP Premier Access Agent is responsible for providing personalized and seamless check-in experiences for VIP guests. This position plays a crucial role in offering exceptional guest service, coordinating exclusive amenities, and ensuring VIP guests receive a warm and attentive welcome upon their arrival.

The following and other duties may be assigned as necessary:

• Greet VIP guests with a warm and courteous demeanor, ensuring a seamless and efficient check-in process upon their arrival
• Coordinate and fulfill VIP guests' preferences and special requests, ensuring a highly tailored and memorable experience
• Organize and coordinate the provision of exclusive amenities and services for VIP guests, such as room preferences, welcome gifts, and personalized arrangements
• Handle sensitive and confidential information with the utmost discretion, respecting guest privacy and confidentiality
• Engage with VIP guests to confirm reservations, clarify any special requirements, and anticipate their needs during the check-in process
• Address any concerns or issues raised by VIP guests promptly and effectively, finding timely resolutions or escalating matters to relevant management
• Build positive and lasting relationships with VIP clientele, ensuring their loyalty and satisfaction
• Arrange all Concierge needs including booking dinner, spa, salon, and show reservations
• Coordinate transportation requests for pick-ups and drop-offs
• Collaborate with other hotel departments, including Casino Services, Front Desk, Sales, Entertainment, Nightlife, and Revenue Management to ensure a seamless and memorable experience for VIP guests
• Monitor VIP guest feedback, satisfaction levels, and preferences to identify areas for improvement and opportunities to enhance the guest experience
• Assist in implementing VIP loyalty and reward programs to enhance guest retention and satisfaction
• Maintain the organization of the VIP pantry, including brewing coffee, doing dishes, polishing glassware, serving pastries and unloading stock inventory
• Take refreshment orders and serve drinks to guests, ensuring prompt and courteous service
• Maintain a good inventory of Oshibori towels, including folding and washing towels
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age

• High School diploma or equivalent required
• Proven experience in a guest service or hospitality role, with experience in VIP services or guest registration preferred
• Excellent customer service, communication, and interpersonal skills, with a welcoming and professional demeanor
• Detail-oriented with the ability to multitask and prioritize tasks efficiently
• Familiarity with hotel registration procedures and the nuances of providing personalized VIP services
• Proficiency in using hotel management systems and Microsoft Office Suite (Word, Excel, Outlook)
• Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

This position does not have any supervisory responsibilities.

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company.

By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals…