Sky Suites Representative - Aria

Las Vegas, Nevada
** The SHOW comes alive at MGM Resorts International
**** THE JOB:
** As a Sky Suites Representative, you’ll set the stage for an unforgettable guest experience with your warm welcome, exceptional service, and commitment to excellence. You’ll take ownership of each guest interaction—anticipating their needs, resolving issues with care, and creating personalized WOW moments that reflect the luxury and exclusivity of ARIA’s Forbes Five-Star Sky Suites experience.

Your passion for service, attention to detail, and ability to make every guest feel like a VIP will help define the gold standard of hospitality that MGM Resorts is known for.
** THE STARTING RATE:** $22/hr    
** THE DAY-TO-DAY:
*** Assist VIP casino, hotel, and convention guests with check-in, check-out, concierge requests, and personalized service needs.
* Provide expert recommendations on dining, entertainment, nightlife, and local attractions.
* Promote and enroll guests in MGM Rewards to enhance loyalty and engagement.
* Handle guest inquiries and resolve issues promptly, ensuring satisfaction and memorable experiences.
* Maintain cashiering responsibilities including cash handling, billing inquiries, credit card authorizations, and casino comp processing.
* Monitor suite occupancy, manage out-of-service rooms, and coordinate upgrades in alignment with availability and policy.
* Provide business center support including faxing, copying, emailing, and facilitating shipping requests.
* Communicate clearly and professionally through phone, email, and in-person interactions.
** THE IDEAL CANDIDATE:
*** High School Diploma or GED required
* 1+ years of prior relevant experience with VIP Services, Front Desk, or Concierge preferred
* Work varied shifts, to include weekends and holidays required
* Food Handlers and Alcohol Awareness card required to start
** THE PERKS & BENEFITS:
*** Prioritize your wellness, access programs crafted to nurture your mental and physical health.
* Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
* Savor delicious meals for free in our employee dining room.
* Park with ease—whether you're on or off shift, it's free!
* From healthcare to financial support and generous time-off options, we’ve got you covered.
* Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.
** VIEW

JOB DESCRIPTION:

** Are you ready to
** JOIN THE SHOW
** At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.

Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.  We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners.

We stay committed to taking strong, principled stands on equality to better unify our world.  MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity…