Supervisor, Beverage

Summary Statement

The Beverage Supervisor is responsible for assisting the Manager in managing the daily operations of the Beverage department. This position will ensure that all Team Members provide the highest quality of service and exceed guest expectations.

– Includes but is not limited to:

• Supervise, manage and monitor performance and provide leadership to the Team Members within the Beverage department.
• Maintain administrative functions such as scheduling, time and attendance records, and staffing levels.
• Operate the Beverage department efficiently within pre-established cost controls.
• Ensure the department is in accordance with Health Department standards.
• Support all areas of the Beverage department by ensuring beer, wine and spirits are stocked and properly inventoried.
• Ensure customer satisfaction through application of Resorts World service standards.
• Resolve guest issues courteously and promptly.
• Ensure team members obtain and maintain position‑specific licensing.
• Obtain and maintain position‑specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

– Includes but is not limited to:

• At least 6 months of previous experience in a restaurant, bar, lounge or similar field.
• Proficient knowledge of various beverages, cigars, and how to effectively control costs.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Professional appearance and demeanor.
• Excellent customer services skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• Ability to successfully mentor a team.

• Prior experience in a leadership or management position.
• Prior experience managing a workforce of over 100 team members.
• Previous experience with Forbes Industry Standards
• Previous experience in a large, luxury resort setting.

• High School Diploma
• At least 6 months of previous experience in a restaurant, bar, lounge or similar field.
• At least 21 years of age.

• Some college or formal secondary education

• Proof of eligibility to work in the United States
• Position required licenses

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• How is work typically performed? Typical office/restaurant environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
• Prolonged sitting/standing
• Bending and reaching
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 25 lbs
• Eye/hand coordination
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non‑negotiable responsibilities.

• Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.