Member Services Associate Weekends

Benefits

• Free uniforms
• Training & development
• Wellness resources

Position Title:

Member Services Associate

Department:
Operations / Facilities

Reports To:

Facilities Director

Employment Type:

Part-Time (Hourly, Non-Exempt)

Location:

Las Vegas, NV

• Facility Presentation & Maintenance
  • Modality Turnover:
    Execute rapid, high-quality turnover of recovery modalities and treatment rooms between sessions, ensuring strict adherence to cleanliness SOPs.
  • Common Area Upkeep:
    Conduct continuous walkthroughs of the lobby, hallways, and locker areas to ensure they remain clutter-free and spotless throughout the day.
  • Equipment Care:
    Assist in the basic cleaning and maintenance of wellness equipment (e.g., wiping down sauna surfaces, checking mineral soak water clarity, reracking gym equipment) as directed by the Facilities Director.
• Supply Chain & Inventory Support
  • Stocking & Replenishment:
    Ensure all towel stations, coffee bar, and bathroom amenities are fully stocked at all times to prevent any service interruptions.
  • Laundry Operations:
    Manage the flow of linens and towels, ensuring a constant supply of clean, folded inventory is available for member use.
  • Inventory Alerts:
    Act as the "eyes" for the Facilities Director by proactively reporting low stock levels of cleaning supplies or recovery consumables.
• Member Experience
  • Hospitality First:
    Greet members warmly and assist with immediate facility-related requests (e.g., adjusting room temperature, providing fresh towels, scheduling).
  • Concierge Support:
    Collaborate with the Member Experience Concierge to ensure a seamless hand-off for members moving between the front desk and recovery modalities or provider services.

• Experience:
  
  Previous experience in hospitality, housekeeping, or a high-end fitness/spa setting is preferred.
• Detail Oriented:
  Must possess the ability to spot imperfections (a crooked chair, a smudge on the glass) and correct them immediately.
• Coachability:
  Ability to follow strict Standard Operating Procedures (SOPs) and accept feedback from the Facilities Director regarding task quality.
• Team Player:
  Willingness to step in and support the team during high-volume periods or special events.

• Stamina:
  Must be able to stand and walk for extended periods (up to 90% of the shift).
• Strength:
  Ability to lift and carry up to 50 lbs (required for moving towel bins, receiving shipments, or adjusting equipment).
• Mobility:
  Ability to bend, stoop, and reach frequently to clean low and high surfaces.

• Hourly Rate: $15/hour
• Typical
  
  Shifts:
  • Weekday Opening: 5:45 AM – 1:00 PM
  • Weekday Closing: 1:00 PM – 6:30 PM
  • Weekend Opening: 6:45 AM – 11:45 AM
  • Weekend Closing: 11:30 AM – 6:30 PM
• In-Kind Wellness Benefits:
  Includes access to Recovery Modalities (Sauna, Cold Plunge, Red Light, PEMF) during non-peak hours.
• Value: $599/month.

• This position is classified as Part-Time, Non-Exempt. To maintain this classification, Associates will be scheduled for a maximum of 29 hours per week.
• Weekly Hour Cap:
  Schedules are strictly managed to ensure total working hours do not exceed 29 hours in a single workweek.
• Shift Flexibility:
  While total hours are capped, candidates must have the flexibility to work various shifts to meet facility needs, including early morning openings (5:45 AM) and evening closings (until 8:15 PM).
• Weekend Availability:
  This role supports a 7-day operation; availability for weekend shifts (Saturday/Sunday) is preferred.

Email  and  to apply.