Seasonal Pool Recreation Attendant; On Call Waldorf Astoria Las Vegas

Seasonal Pool Recreation Attendant (On Call) – Waldorf Astoria Las Vegas

Job Number: HOT0

CCEX

Waldorf Astoria Las Vegas, 3752 S Las Vegas Blvd, Las Vegas, NV 89158

The Pool Attendant position ensures the highest level of guest satisfaction by greeting and seating guests and assisting the server in the completion of guests’ orders. The incumbent should be able to anticipate guest needs and address them accordingly in order to provide guests with a delightful experience, as well as work in accordance with the service standards set forth by the management team.

He/she will also work with the servers to maintain a clean and organized environment for guests.

• Offer the highest level of personalized service while maintaining a gracious, enthusiastic, helpful and professional attitude with all guests and team members.
• Ability to work in a fast‑paced indoor/outdoor environment while maintaining a calm appearance.
• Complete daily water testing of all bodies of water.
• Greeting guests and directing them to their preference of seating by offering Cabana, Sun or Shade.
• Enter poolside guests into dedicated reservation booking system or communicate with Pool F&B team for seamless F&B service.
• Be responsible for setting up lounge chairs and cabanas.
• Folding, stocking and delivering clean towels and removing all soiled towels.
• Anticipate guest needs, so guests will never have to ask for anything.
• Setup and maintain the pool environment as per side‑work checklist description.
• Keep all pool deck areas clean and free of debris.
• Maintain facility by performing necessary housekeeping duties (picking up towels, cups, shower & bathroom area, vanity area and all surrounding areas).
• Ability to give orientation tours and describe the pool and cabanas to all guests entering the pool deck area.
• Answer telephone calls with proper phone etiquette and property knowledge.
• Issue complimentary amenities based on Forbes standards.
• Follow the posted opening and closing duties and side‑work sheet.
• Attend all pre‑shift communication meetings.
• Attend monthly department meeting.
• Follow Waldorf Astoria grooming and appearance guidelines while maintaining a positive attitude.

• Willing to work a flexible schedule and holidays.
• Work in a safe, prudent and organized manner.
• Have an in‑depth knowledge of food and preparation.
• Ability to lift 50 lbs.
• Ability to work in extreme weather conditions.
• Be able to relate to all levels of guests and management.
• Have the ability to handle multiple tasks at one time.
• Have excellent communication and organization skills.
• Be able to consistently delight and satisfy our guests.
• Have the ability to handle guest requests in a detailed manner.
• Reading, writing and oral proficiency in the English language.
• Professional appearance and demeanor at all times.
• Must work as a team player and assist server when needed.

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline.

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!