Coordinator, Catering & Conference Services

Summary

The Catering Conference Coordinator is responsible for support of the Convention Services and Catering team in all aspects necessary to provide excellent customer service to customers and clients on behalf of the department organization.

• Support the Convention Services and Catering with all daily tasks to assist with the departmental goals and objectives.
• Generate and complete internal documents accurately and in a timely manner.
• Coordinate and expedite work and materials within the department or between other internal departments.
• Order office supplies for department and keep inventory.
• Develop and maintain professional relationships with all third‑party partners and travel agents.
• Assist management team with coordinating site inspections and familiarization visits for all clients.
• Provide excellent customer service to customers and clients on behalf of the department organization.
• Provide the team with clerical and administrative support including emailing, answering phones, data‑entry and performing all other general office duties.
• Work closely with all departments.
• Handle guest complaints.
• Channel communications between Director and direct reports (deadlines, etc.).
• Willing and able to learn new skills and tasks quickly.
• Distribute incoming/outgoing mail.
• Ensure that required licensing is maintained updated.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job‑related duties as requested.

• Working knowledge of Microsoft Applications.
• Ability to work varied shifts, including nights, weekends and holidays.
• Ability to effectively communicate in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

• Previous experience working in a large, luxury resort setting.

• At least 18 years of age.
• High School Diploma.

• At least one year of experience in Hotel Sales, Catering and Convention Services or Banquets.

• Proof of eligibility to work in the United States.

• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

• Everyone is an Ambassador – No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
• Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
• Everyone works in Security – If you see something, it is your responsibility to say something. You must notify the appropriate department or individual if you feel there is a security concern.
• Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
• Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.