Sales and Event Planning Manager

What You’ll Do

The Sales and Event Planning Manager’s primary focus is servicing sales bookings, promoting and selling small social groups, and providing a successful and positive experience for the group customers. The manager acts as the liaison between meeting planners and the hotel. Responsibilities include reviewing and understanding the sales agreement, detailing all food, beverage, and AV needs, managing room blocks and pickup, billing instructions and final review, and timely communication with the customer and hotel.

The manager is the on‑site contract and is responsible for the smooth execution of all events. They work in conjunction with the Director of Event Planning and Banquets to achieve the hotel’s revenue, meeting planner satisfaction scores, and food and beverage revenue goals.

• Maintain strong client relationships and ensure that Event specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees, consistent with hotel and Hyatt standards.
• Promote and sell space-only and social group requests while carrying a sales quota.
• Creation and oversight of Event Orders, Resumes, Invoices, Event Diagrams, Fire marshal approvals, and other required documents for all events.
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments if necessary in partnership with Sales, Revenue, and Group Reservations.
• Review sales contracts as well as other important information, i.e.: room block cut off, special concessions, certificates of insurance, etc and validate with client once the file is turned over from Sales.
• Accurately forecast group rooms and group food and beverage revenues for assigned group business.
• Implements and shares all information and/or resumes related to group business booked by Sales Managers to meet the needs of the client.
• Arranges and disseminates all details for the group client on the Event Orders and Daily Detail Reports from Envision, including meeting set‑up, food and beverage, guest room requirements, audio/visual, billing, outside activities, VIPs, special requests, and any other needs requested by the client or hotel.
• Coordinates through proper hotel departments all arrangements needed by client via system reports and property policies and procedures/SOPs.
• Lead and participate in Pre/Post convention meeting.
• Participate in site visits and coordinate and lead pre‑planning meetings for upcoming group business.
• Provides feedback to all departments on client assessment of hotel performance.
• Ability to perform month‑end commentary and complete month‑end reports as required.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
• Ensure changes are communicated timely to impacted departments/operations leaders.
• Attend daily/weekly/monthly meetings and any other functions required by management.
• Perform other duties as requested by Hotel Leadership.

• Knowledge of Delphi or the Envision Sales & Catering system.
• Basic understanding of audio‑visual equipment, preferred.
• Demonstrate creativity and knowledge of food and beverage/events.
• Must possess highly developed verbal & written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or group clients.
• Shows analytical skills and strategic vision.
• Must be proficient in general computer knowledge especially Microsoft Office products.
• Must be able to work independently and simultaneously manage multiple tasks.
• Strong organization and presentation skills.
• Demonstrated ability to effectively interact and manage people of diverse socioeconomic, cultural, disability and ethnic backgrounds while solving complex problems and creating a productive services team.
• Must work well in stressful, high pressure situations; maintain composure and objectivity under pressure.

• Bachelor’s Degree in Hotel or Business Administration preferred.
• Two (2) plus years experience in Hotel Catering and/or Convention…