Member Service Associate

Benefits:

• Free uniforms
• Training & development
• Wellness resources

Position Title | Member Services Associate Department | Member Experience Reports To | Member Experience Concierge

Employment Type

| Full-Time Primary Location | Las Vegas, Nevada Compensation & Total Earnings Potential | $15/hour

The Member Services Associate is the front-line guardian of the Project Wellbeing experience. This role exists to preserve the white-glove presentation, operational precision, and environmental control of the facility. While leadership defines the standard, the Associate ensures it is executed—consistently and without compromise.

Every detail matters. From the turnover of recovery suites to the alignment of furnishings, this position protects the atmosphere our members expect: calm, immaculate, and seamlessly operated. This is a hands-on operational role that blends hospitality, discipline, and environmental awareness. Associates are hired into fixed schedules to promote accountability, continuity, and ownership of their assigned shift.

• White-Glove Presentation:
  The facility is maintained to a pristine, elevated standard. Environmental imperfections (misalignment, clutter, smudges) are corrected immediately and proactively.
• Rapid Turnover:
  Recovery modalities and treatment rooms are reset efficiently between sessions in strict adherence to cleanliness and sanitation SOPs.
• Inventory Reliability:
  Towel stations, coffee bars, locker room amenities, and consumables remain fully stocked without service interruption.
• Member Experience Protection:
  Members are greeted professionally and supported with composure and attentiveness, ensuring seamless transitions throughout their visit.
• Situational Awareness:
  Facility concerns, maintenance needs, and supply risks are identified and escalated before impacting operations.

The Member Services Associate is accountable for the execution of daily facility maintenance and member hospitality tasks.

Responsible for independently executing cleaning, turnover, and environmental maintenance tasks according to SOPs and leadership direction.

The Associate must report low stock levels or facility issues to the Facilities Director.

Partners with Member Experience Concierge and providers to ensure seamless member flow and handoffs.

• Execute opening and closing procedures with precision and discipline.
• Perform rapid, high-quality turnover of recovery modalities and treatment rooms between sessions.
• Conduct continuous walkthroughs of lobby, locker rooms, spa areas, and gym spaces to maintain pristine presentation.
• Assist with cleaning and maintenance of wellness equipment (sauna surfaces, mineral soak clarity, equipment organization).

• Stocking & Replenishment:
  Ensure all towel stations, coffee bar, and bathroom amenities are fully stocked at all times to prevent any service interruptions.
• Laundry Operations:
  Manage the flow of linens and towels, ensuring a constant supply of clean, folded inventory is available for member use.
• Inventory Alerts:
  Monitor cleaning supplies and recovery consumables; elevate low levels before disruption occurs.

• Hospitality First:
  Greet members warmly and assist with immediate facility-related requests (e.g., adjusting room temperature, providing fresh towels, scheduling services and recovery modalities, completing transactions, answering phone calls/texts).
• Concierge Support:
  Collaborate with the Member Experience Concierge to ensure a seamless hand-off for members moving between the front desk and recovery modalities or provider services.

Associates are hired into fixed, non-rotating schedules.

• Experience in hospitality, spa, luxury fitness, or service-forward environments preferred.
• Strong environmental awareness and attention to detail.
• Ability to execute structured SOPs with discipline and consistency.
• Pro…