Casino Services Coordinator

Position Overview

The Casino Services Coordinator will play a pivotal role in cultivating strong relationships with VIP guests, ensuring their visits are seamless, memorable, and tailored to their preferences.

• Answer incoming calls from VIP guests, addressing their inquiries, concerns, and requests promptly and professionally.
• Coordinate and confirm room reservations, dining experiences, show tickets, transportation services and special requests.
• Handle changes, adjustments, or cancellations with minimal disruption to the guest experience.
• Collaborate with other resort departments, such as concierge, housekeeping and food & beverage to ensure the fulfillment of special requests.
• Address and resolve guest concerns with urgency, empathy and professionalism.
• Stay informed about the resort’s amenities, offerings, events and promotional activities.
• Keep abreast of local happenings, attractions and activities to provide VIP guests with recommendations and experiences beyond the resort’s borders.
• Work closely with other departments to ensure the VIP guest experience is coordinated and seamless across touchpoints.
• Temporary or permanent duties and responsibilities may be added or modified as deemed necessary.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school diploma or equivalent required.
• One (1) year of experience in Front Desk, VIP Services or Casino Services for a large‑scale, luxury resort preferred.
• Proficient with HMS and Konami is a plus.
• Highly motivated and energetic personality with a strong commitment to excellence in hospitality.
• Ability to maintain composure when working in busy and stressful situations.
• Ability to manage, prioritize and delegate multiple projects simultaneously in a fast‑paced environment.
• Ability to maintain the confidentiality of sensitive guest and company information.
• Proficient in Microsoft application tools, including but not limited to Microsoft Word, PowerPoint, Excel and Outlook.
• Demonstrated ability to maintain consistent, high‑quality service levels.
• Must be willing and able to work a flexible schedule to include nights, holidays and weekends.
• Work in a fast‑paced, busy, and somewhat stressful environment.

This position does not have any supervisory responsibilities.

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience and perspective, while actively striving for inclusive behaviors across our Company.

By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment and respect.

Member must be able to qualify for licenses and permits required by federal, state and local regulations.

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

The physical demands described here are representative of those that must be met by a member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Member is regularly required to stand and use hands and…