Bellperson

Position Overview

The Bellperson ensures a memorable and positive arrival and departure experience for guests, assisting with luggage handling, providing information, and delivering exceptional customer service.

• Greet guests warmly, offering assistance upon arrival and ensuring a gracious farewell upon departure
• Assist guests with luggage, ensuring safe delivery to guest rooms or secure storage per hotel procedures
• Help guests load and unload belongings from vehicles as needed
• Collaborate with Bell Services dispatch to coordinate efficient delivery of services
• Provide accurate information about the property's amenities, facilities, local attractions, and dining options
• Accept and log incoming packages and mail for guests, notifying recipients promptly
• Foster positive guest relations by being approachable, courteous, and attentive to needs
• Handle guest concerns with empathy and efficiency, finding timely resolutions or escalating to Front Services management
• Maintain an organized and aesthetically pleasing bell service area
• Present a professional appearance at all times, wearing a well-maintained uniform and name tag

• Minimum 18 years of age
• High school diploma or equivalent
• Proven experience as a Bellperson or similar guest service role in a luxury hotel, high-end resort, or private estate (plus)
• Excellent communication and interpersonal skills with a welcoming demeanor
• Highly motivated, energetic, and committed to hospitality excellence
• Ability to maintain composure in busy, stressful situations
• Ability to maintain confidentiality of guest and company information
• Customer‑centric mindset with passion for personal guest experiences
• Knowledge of local attractions, events, and cultural offerings
• Physical fitness to lift and carry luggage and packages
• Willingness to work flexible schedule including nights, holidays, and weekends

This position does not have any supervisory responsibilities.

$20.22 per hour