Guest Services Representative - The Reserve at Park MGM

Guest Services Representative

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

At The Reserve at Park MGM, exceptional hospitality starts with you! As a Guest Services Representative, you'll create memorable first impressions with your welcoming personality, attention to detail, and elevated guest service.

From check-in to check-out, you'll help deliver personalized experiences, anticipate guest needs, and create WOW moments that make every stay unforgettable. If you enjoy connecting with people, thrive in a fast-paced environment, and are passionate about hospitality, this is your opportunity to be part of something special at Park MGM.

The starting rate: $19.35 / Per Hour

The day-to-day:

• Handle all incoming and outgoing calls in a courteous, efficient, and enthusiastic manner in accordance with Company and departmental standards while maintaining composure and tact during high-volume interactions with guests, coworkers, and other departments in a fast-paced environment
• Provide dispatch services for guest requests including luggage assistance, room service orders, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, messages, paging, long-distance assistance, and other special guest or administrative requests
• Perform data entry for service requests across housekeeping, front desk, bell, limo, facilities, and room service
• Dispatch bell and limo runs in accordance with front service department policies and procedures
• Maintain complete knowledge of room service menu items and recommend or suggest additional food options to guests

What you'll need:

• Must be 21 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant experience, preferably in a high-volume call center or guest services
• Must be able to work various shifts, including weekends and all holidays

The perks & benefits:

• Free meals in our Park MGM employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & income protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts