Host- PT- Vinyl Room

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing, with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment worldwide, promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. Live Nation Media & Sponsorship creates strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

The Live Nation Concerts Division fosters a fun and upbeat work culture with opportunities ranging from quality service to growth in the live music industry. The Guest Relations role supports the vinyl room and host area, ensuring a welcoming experience for all guests, managing seating, handling tickets, and promoting upcoming shows and merchandise.

• Greet all guests promptly and courteously in a professional manner
• Control the flow of guests coming into the restaurant and those who are waiting for a table
• Hospitality zone
• Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable
• Anticipate and respond to guest needs (guest satisfaction)
• Direct guest to appropriate location to wait when on a wait
• Estimate and quote accurate wait times for tables
• Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table
• Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables
• Properly answer guest questions regarding the menu, music hall, and artists appearing at the House
• Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed
• Pick up guest lists for any special events
• Handle concert tickets and signature sheet
• Obtain Production sheet for current night
• Obtain current member and spouse lists
• Check foundation membership card and photo
• Adhere to HOB dress code policy of the foundation lounge
• Hand out wrist band and/or opera box passes
• Thank each guest for visiting the Vinyl Room, and invite him or her to return in a friendly and sincere manner

• Coordinate with door host, kitchen, and Vinyl Room Managers to ensure proper flow
• Notify kitchen staff when large parties or special event parties are seated

• Keep the host area clean and organized throughout the shift
• Maintain a spill‑free, food‑free, and obstacle‑free floor in the host area
• Polish and clean all entry door windows consistently
• Maintain appropriate par levels for kid menus, crayons, fliers, matches, toothpicks, and calendars at the host stand
• Monitor line of sight and overall atmosphere by circulating the area during the shift
• Follow House of Blues safety and sanitation standards

• Assist employees and departments as required, demonstrating teamwork
• Follow standard operating procedures and attend pre‑shift meetings led by the Manager on Duty

• Professional appearance, punctuality, and attendance
• Positive attitude and teamwork skills
• Opening and closing duties as required
• Job knowledge, productivity, policy adherence, sanitation, and safety compliance
• Guest satisfaction focus and strong communication abilities
• Responsible Alcohol Awareness Training Certification or equivalent (state or county licensee or certification requirement)
• High school diploma or equivalent; knowledge of restaurant operations and seating procedures
• Entry-level understanding of retail operations, problem solving, diplomacy, and organization
• Ability to seat guests rapidly while maintaining service efficiency
• Flexible working hours, including evenings and weekends

• Point of Sales knowledge, preferably MICROS
• Experience handling VIP customers
• Prior Customer Service/Host experience
• Interpersonal communication and teamwork…