Associate Meeting Manager, Hotel Sales

Summary Statement:

The Catering and Conference Services Manager oversees all planning and operational aspects of conference groups, acts as a liaison between clients and Resorts World Las Vegas, and coordinates group needs with various departments. Responsibilities include handling group business from sales contract to operations, monitoring room blocks, generating event orders, coordinating event details, maintaining client relationships, and collaborating with the sales and food and beverage teams to ensure a successful group experience.

Includes but is not limited to:

• Participate in site inspections, entertainment, networking events, training (as assigned) midweek, evenings and weekends as needed.

• Meet and exceed quotas and financial goals set by Management.

• Regularly and independently engage with cross-functional teammates to understand product and services available to Groups and how the Hotel differentiates itself from our competitive set.

• Meet or exceeds room revenue and food and beverage quotas with small group bookings.

• Provide ongoing evaluation and account analysis on a monthly basis while tracking top producing companies.

• Maintain thorough knowledge of compep-producingtitor’s products and pricing.

• Maintain account base of business through on-property customer meetings identifying repeat business opportunities.

• Cooperate with others in matters of mutual concern and interacts with all departments to ensure consistency on all projects.

• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.

• Partner with the customer to understand needs and meeting objectives, effectively position the unique value proposition of the property to align with customers’ needs to close business and meet financial objectives.

• Other duties as assigned

Includes but is not limited to:

• Strong selling and closing skills.

• Strong Customer Relations Communication skills.

• Critical thinking skills, solution oriented.

• Ability to successfully mentor other team members.

• Polished appearance and demeanor.

• Excellent customer service skills.

• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.

• Ability to work varied shifts, including nights, weekends, and holidays.

• Bachelor’s degree preferred.

• Working knowledge of Delphi and Opera.

• Knowledge of property operations.

• Previous experience working in a meeting and convention Hotel Sales environment.

• Previous experience working in a large, luxury resort setting.

• At least 21 years of age.

• High School Diploma or equivalent.

• Minimum one (1) years of experience in a luxury hotel or convention sales.

• Minimum two (2) years of previous experience in the hospitality industry

• Proof of eligibility to work in the United States.

• Ability to obtain the required licenses

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in a call center office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• The noise level in the work environment is usually moderate.
• Constant contact with executives, department management, applicants, employees and guests are necessary.
• Prolonged sitting and mobility.
• Bending and reaching.
• Transporting, pushing, pulling, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Use of standard office equipment.
• Basic math.
• Ability to push and/or pull file cabinet drawers weighing up to 5 lbs.
• Ability to distinguish letters, numbers and symbols.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

At Resorts World…