VIP Guest Service Agent - Steady Extra; Harrah's LV

VIP Guest Service Agent - Steady Extra (Harrah's LV)

Las Vegas, NV, United States (On-site)

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WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

As a VIP Service agent , you will be responsible completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.

Process check-in and check-out transactions for guests in VIP Registration

Assist guests with questions about the city and property

Assist guests with booking dinner, show, etc… when necessary

Assists with guest service recovery when possible

Maintains and Upbeat and Positive attitude at all times

Responsible for being apprised of current events in hotel to assist guests

Acts a liaison on behalf of the guest to expedite guest requests

Maintains a professional and courteous attitude towards all guests (internal and external)

Anticipating guests needs and guest expectations

Greets all guests with the proper introduction, and makes them feel welcome; answers telephone prompt, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios;

keeps stations neat and well stocked with supplies.

Strong Interpersonal and communication skills.

Proficient in a second language would be beneficial.

Self-starter with strong problem-solving ability.

One‑year experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player.

Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke.

Close knit environment, with constant co‑worker involvement; must be able to complete several tasks at once with accuracy; must be able to stand for entire shift (an average 8 hour shift).

Come join our team at the fun place to play
- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As…