Front Desk Manager

At Fresca, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description

Summary:

As the Front Desk Manager, you are the driving force behind the success of the Hotel Division, overseeing the seamless operation including but not limited to Front Desk, Bell/Baggage, and Valet departments. Your leadership sets the tone for service excellence, team performance, and operational efficiency. With a strong work ethic and a guest-centric mindset, you play a pivotal role in creating exceptional experiences that exceed expectations and elevate the hotel’s reputation.

Through your guidance, collaboration, and commitment to high standards, you ensure that every guest interaction reflects the values and quality of the organization.

Job Description:

Essential Functions and Responsibilities :

Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence.

Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership.

Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals.

Provide strategic and tactical leadership for the daily operations of the Hotel Division, including Front Desk, Bell/Baggage, and Valet departments

Lead and support department managers to ensure seamless execution of guest service standards and operational efficiency

Implement strategic initiatives under the direction of the Director of Hotel Operations and Vice President of Hotel Operations, ensuring alignment with overall business goals

Monitor and analyze labor coverage to meet business demands while maintaining productivity and cost control

Uphold service standards across all touchpoints, ensuring guest experiences consistently exceed expectations and reflect brand values

Ensure hotel amenities, services, and guest experiences remain competitive within the market

Maintain and evaluate the cleanliness, maintenance, and presentation of all hotel departments; propose and initiate improvements as needed

Promote a collaborative work environment by maintaining effective communication and positive relationships with other departments

Analyze financial performance and operational reports to monitor revenue, control costs, and identify areas for improvement

Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements.

Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

Perform other duties as assigned

Qualifications

Minimum 3 years of hospitality or hotel management experience, including progressive leadership responsibilities in front office, guest services, or related hotel operations

Proven track record of effective decision-making under pressure and in dynamic environments

Strong interpersonal and communication skills to influence, coach, and resolve…