Executive Assistant General Manager

VERANDA is a chef-driven corporate dining concept designed to redefine workplace hospitality through exceptional food, thoughtful service, and elevated daily experiences. Inspired by the culinary innovation found in the world’s leading corporate dining programs, VERANDA delivers restaurant-quality cuisine in a dynamic environment focused on wellness, performance, and hospitality.

At VERANDA, food is more than a convenience—it is a strategic component of workplace culture. Our culinary program is built around fresh ingredients, seasonal menus, healthy options, and engaging dining experiences that energize, inspire, and connect people throughout the workday.

The Executive Assistant General Manager is a senior operational leader responsible for supporting VERANDA's overall performance, service culture, team development, and daily execution.

This role requires a polished, highly visible hospitality professional who can lead with confidence, sound judgment, and attention to detail. The Executive Assistant General Manager works closely with the General Manager and culinary leadership to ensure seamless operations, exceptional hospitality, strong financial performance, and consistent delivery of VERANDA’s elevated workplace dining experience.

The ideal candidate combines refined hospitality instincts with operational discipline, business acumen, emotional intelligence, and the ability to develop high-performing teams. This individual must be comfortable leading from the floor, managing complex priorities, and serving as a trusted representative of the operation with guests, clients, and internal stakeholders.

• Support the General Manager in leading all aspects of daily operations, service execution, team performance, and business results.
• Assume full operational leadership in the General Manager’s absence.
• Maintain a highly visible presence throughout the operation and actively lead service from the floor.
• Anticipate operational needs, identify potential challenges, and implement timely solutions.
• Ensure consistent execution across all dining periods, service platforms, events, and workplace hospitality functions.
• Translate strategic priorities into clear daily expectations for managers and hourly team members.

• Champion a culture of polished, anticipatory, and personalized hospitality.
• Ensure every guest interaction reflects VERANDA’s standards of warmth, professionalism, and thoughtful service.
• Build meaningful relationships with guests, client representatives, executives, and key stakeholders.
• Resolve guest concerns with discretion, urgency, and sound judgment.
• Monitor service quality and identify opportunities to improve the overall dining experience.
• Support VIP visits, executive meetings, special events, and high-profile service needs.

• Drive consistent execution of VERANDA’s service standards across all guest touchpoints.
• Lead pre-shift meetings, service briefings, and operational training sessions.
• Reinforce standards related to appearance, communication, service sequence, and professional conduct.
• Observe team performance in real time and provide immediate, constructive coaching.
• Ensure managers are actively engaged in training and reinforcing expectations.

• Support the General Manager in managing labor, payroll, controllable expenses, and operational productivity.
• Review staffing levels and schedules to ensure appropriate coverage and efficient deployment.
• Monitor operating trends and identify opportunities to improve efficiency and performance.
• Support budget adherence and cost-control initiatives without…