Housekeeping Manager; Caesars Palace LV

Las Vegas, NV, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission
: “Create the Extraordinary”

Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values
: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and Standard Operating Procedures. Conducts inspections for cleanliness and uphold standards of daily staff of 16-20 employees effectively.

• Lead and support housekeeping Team Members to ensure guest rooms, public areas, and hotel spaces meet cleanliness and quality standards.
• Supervise daily staff performance, provide coaching, conduct evaluations, and address performance concerns when necessary.
• Recruit, interview, hire, train, and develop team members while fostering a positive and productive work environment.
• Ensure compliance with hotel policies, procedures, safety regulations, and OSHA standards.
• Inspect guest rooms and work areas regularly to maintain exceptional cleanliness and service standards.
• Respond to guest inquiries, concerns, and special requests professionally and efficiently to ensure a positive guest experience.
• Coordinate with Front Desk and other departments to communicate room status updates and support hotel operations.
• Monitor inventory levels of housekeeping supplies and amenities and report operational or maintenance issues promptly.
• Promote a safe work environment by identifying and addressing safety concerns, equipment issues, and maintenance needs.
• Communicate clearly and effectively with Team Members and management, both verbally and in writing.
• Utilize hotel systems and Microsoft Office applications to support daily operations and reporting.
• Participate in training sessions, departmental meetings, and management meetings to support continuous improvement and operational excellence.

• Previous supervisory experience is required.
• Knowledge of Housekeeping operation is necessary.
• Knowledge of computers and typing skills are essential.
• Must possess strong written and verbal communication skills, including the ability to read, write, and communicate fluently in English, with excellent customer service skills.
• Must maintain a neat and professional appearance.
• Must be flexible to work various shifts and at multiple properties; bilingual abilities preferred.
• Knowledge of collective bargaining agreements preferred.
• Previous housekeeping supervisory experience preferred.
• Ability to manage multiple assignments and make progress under time constraints.
• Ability to access, input, and analyze information using moderately complex computer systems and written materials, and to act independently when drawing conclusions.
• Ability to perceive quality of work, review documents, follow instructions, and respond to guest, client, or staff inquiries.
• Ability to remain alert throughout the shift and calm during emergency situations while exercising sound judgment.

ADDITIONAL REQUIREMENTS

• Ability to perform physical tasks, including standing and walking for the duration of the shift, as well as…