Night Auditor - PT

Night Auditor Position

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Responsibilities include:

• Understanding and working with financial information and data, and basic arithmetic functions.
• Cross training in other accounting or hotel-related areas.
• Prioritizing job functions to meet deadlines.
• Performing guest services functions as required.
• Auditing and reconciling financial and statistical reports.
• Preparing and distributing necessary daily reports.
• Preparing and distributing month-end reports.
• Auditing and reconciling Front Desk and Food & Beverage Cashier's work.
• Auditing, reconciling, consolidating, and transmitting all credit cards on a timely basis.
• Ensuring accuracy of all numbers reported including statistics.
• Inputting and updating financial information into corporate communications network.
• Performing daily, weekly, monthly and annual data processing system functions.
• Keeping management abreast of any unusual operational or financial events.
• Ensuring overall guest satisfaction.
• Responding to governmental inquiries upon receipt.
• Handling guest requests.

Qualifications include:

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field.
• Guest service experience preferred.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Sedentary work.
• Late/overnight shift.
• Maintaining a warm and friendly demeanor at all times.
• Effective communication both verbally and written.
• Effective listening and understanding of concerns raised by employees and guests.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Attending all hotel required meetings and trainings.
• Maintaining regular attendance in compliance with Highgate Hotel Standards.
• Maintaining high standards of personal appearance and grooming.
• Complying with Highgate Hotel Standards and regulations.
• Maximizing efforts towards productivity, identifying problem areas and assisting in implementing solutions.
• Effectively handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Understanding and applying complex information from various sources to meet appropriate objectives.
• Cross-training in other hotel related areas.
• Maintaining confidentiality of information.
• Showing initiative, including anticipating guest or operational needs.
• Performing other duties as requested by management.