Housekeeping Coordinator

Compensation Type

Hourly

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

As the largest smoke-free, non-gaming hotel in Las Vegas, the 548-room Renaissance is a fresh, welcoming alternative for business and leisure travelers. Sleek and stylish, the hotel delivers modern design and sophisticated details throughout their guest rooms, social venues and the signature restaurant, ENVY Steakhouse. The hotel offers exciting programming including
50-minute fitness classes, Kona Craft Beer, and an in-room amenity upon arrival, all complimentary to the guest.

Responsible for the guest rooms assignment, and all housekeeping process of collecting, dispatching and tracking all guest’s, GRA’s and supervisor’s requests, and to perform job responsibilities satisfactorily and to according to department standards. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations.

• Print the Housekeeping report, VIP report, and check for any room discrepancy to correct on the system.
• Assign rooms to Guest Room Attendants according to the staffing guide, ensuring the room credits assigned meet the criteria establish on the LSOP Rooms/Credits.
• Ensure all room/guest specific request is clearly mark on the assignment sheet (e.g. feather free, late check out, VIP, time of service). Mark the assigned lunchtime.
• Make copies of all GRA’s assignments sheets, to keep on file and to provide a copy to supervisor/manager.
• Answers housekeeping office phones, recording all messages on the log sheet and dispatch messages/calls a cordially (e.g. Lost and Found, Refuse Service, Do Not Disturb, over rooms, Work Orders)
• Record all facilities/maintenance work orders and log it on Guest ware.
• After getting the Inventory Sheet control, place the corresponding Purchase order according to the supplies needs, as well as other special request supplies, keep track on the order, approval, delivery, receive and file of required documents.
• Assign, replace, remove, and/or change rooms as necessary to ensure GRAs complete their credits and all the rooms get covered accordantly.
• Check on the occupancy forecast, to accommodate/modify the schedule to ensure appropriate coverage will occur the next day.
• Maintains order and cleanliness of office area.
• The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements required for this job.
• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity…