People Manager, HR​/Recruitment

Position Overview

The People Manager is responsible for aligning business objectives with Members and management. This position formulates partnerships across the People function to deliver value-added service to management and Members that reflects the business objectives of the Company. The People Business Partner will facilitate and manage Member relations matters on behalf of the Company.

The following and other duties may be assigned as necessary:

• Consult with all levels of management, providing guidance related to Member Relations and Labor Relations, when appropriate
• Analyze trends and metrics in partnership with the operations to develop solutions, programs, and policies
• Serve as the contact and liaison for intake and assessment of Member complaints
• Manage and oversee the team of People Business Partners who investigate and resolve complex Member relations issues; ensuring the team conducts effective, thorough, and objective investigations
• Maintains in-depth knowledge of legal requirements related to the day-to-day management of Members, reducing legal risks, and ensuring regulatory compliance;
  Partner with the legal department as needed/required
• Maintain knowledge and understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources
• Provide day-to-day performance management guidance to all levels of management (e.g., coaching, counseling, career development, disciplinary actions)
• Provide day-to-day guidance and management of People Business Partners
• Work closely with management, Members, and People Business Partners to improve work relationships, build morale, and increase productivity and retention
• Provide policy guidance and interpretation to Members and management
• Provide guidance and input on Company restructurings, workforce planning, and succession planning
• Champion, with the organization, a commitment to honesty, integrity, and responsible behavior
• Advise and train managers and supervisors on best Member relations practices and strategies for managing problems and Member complaints
• Advise management and People Business Partners on contracts, grievances, disciplinary procedures, and negotiations
• Conduct grievance meetings between Members, management, and union representatives
• Regularly collaborate with union representatives
• Draft policies and SOP’s related to company and union policies, rules, and regulations
• Ensure Company policies and practices are consistent with union agreements
• Assist with building and implementing member relations and union training
• Participate in legal mediations, unemployment hearings, and arbitrations
• Oversee and manage day-to-day operations related to Employee Relations, ensuring alignment with organizational policies and labor laws
• Oversee the People Business Partners to ensure administrative duties are handled accurately and timely, including unemployment claims, investigation case files, union grievances, meetings with operators, up-to-date record maintenance, seniority lists, department lotteries, etc.
• Maintain accurate and up-to-date records of Employee Relations cases, disciplinary actions, and resolutions
• Prepare and deliver reports on Employee Relations and Labor Relations trends, incidents, and outcomes to senior leadership
• Collaborate with legal counsel to address complex Employee Relations or Labor Relations issues, ensuring compliance with local, state, and federal regulations
• Track and manage key metrics related to Employee Relations, Labor Relations, conflict resolution, and grievances to identify areas for improvement
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s Degree in business, human resources, or related field and/or equivalent combination of education and experience
• Four (4) years of professional human resources administration experience, including two years in Member or labor relations preferred OR equivalent through training, education, and other experience
• Working knowledge of multiple human resources disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment and labor laws
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Demonstrated ability in maintaining consistent, high-quality service levels
• Strong analytical and…