HR Generalist

The Talent Success Generalist plays a key role in ensuring a consistent, compliant, and employee-centered experience across all HR functions. This position supports the full employee lifecycle, including benefits administration, leave management (FMLA / ADA), employee relations, and HR compliance. The role requires sound judgment, confidentiality, and the ability to handle complex issues with professionalism, empathy, and a solutions-oriented mindset.

Partner with brokers, carriers, and internal stakeholders to resolve escalated benefits issues, manage renewals, and support Open Enrollment communication and execution.

Assist in coordinating vendor data feeds and system audits to ensure accuracy between HRIS, payroll, and benefits platforms.

Provide employees with information and support regarding their benefits.

Ensure accurate and timely processing of benefits enrollments, changes, and terminations.

Maintain compliance with benefits-related regulations (ACA, COBRA, ERISA, HIPAA, etc.).

Reconcile monthly benefits invoices and resolve discrepancies with vendors.

Prepare benefits reports and assist with annual audits and renewals.

Support annual filings and ensure accurate recordkeeping for benefits documentation.

Communicate leave decisions clearly to employees and managers, providing status updates throughout the leave lifecycle.

Collaborate with payroll to ensure correct coding of leave and benefit deductions.

Coordinate with employees, managers, and healthcare providers to ensure timely and compliant handling of leave requests and return-to-work processes.

Maintain accurate documentation and ensure compliance with applicable regulations.

Handle employee relations issues, providing guidance and support to employees and managers. Take ownership of cases from start to resolution, ensuring fairness, consistency, and alignment with company values.

Document all ER actions in accordance with Talent Success documentation standards (Memo of Conversation, disciplinary templates, etc.).

Support HR Manager in drafting and reviewing disciplinary actions, PIPs, and final written warnings, ensuring consistency with company policy and the escalation matrix.

Develop and implement initiatives to improve employee satisfaction and engagement.

Demonstrate sound judgment, discretion, and confidence when handling sensitive or high-impact situations.

Utilize strong data analytical skills to generate HR reports and insights.

Assist with compensation modeling and other HR-related analyses.

Maintain accurate and up-to-date HR records and documentation.

Ensure compliance with federal, state, and local employment laws and regulations.

Develop, implement, and maintain HR policies and procedures.

Guide employment law and regulatory compliance.

Acts as a role model for ethical behavior.

Resolves complex ethical dilemmas.

Provides guidance on ethical issues to colleagues.

Oversees team projects and ensures accountability at all levels.

Takes responsibility for team performance and outcomes.

Coaches others in taking responsibility for their work.

Builds and maintains strong relationships with key customers.

Anticipates customer needs and offers proactive solutions.

Leads initiatives to improve customer service practices.

Plans and organizes team projects and resources.

Implements effective time management strategies for the team.

Anticipates and addresses potential scheduling conflicts.

Communicates complex ideas clearly and persuasively.

Manages difficult conversations with tact and diplomacy.

Coaches others on effective communication techniques.

Leads team projects and fosters a collaborative environment.

Mentors and supports team members to enhance performance.

Manages significant team conflicts effectively.

Inspires and motivates others to achieve high performance.

Takes on challenging projects and drives them to completion.

Leads initiatives to improve team or department performance.

Bachelor’s degree…