Manager - Iseries Power Systems

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The primary responsibility of the iSeries Manager is to plan, design, implement, administer, and support all iSeries systems.

All duties are to be performed in accordance with the departmental and The Venetian Resort's policies, practices, and procedures.

• Leads a team of iSeries Engineers.
• Providing support for escalated technical issues.
• Interacts with other IT Managers and technical staff to participate in incident management processes as well as communication of service status related to his/her area of responsibility.
• Plan, design, implement, lead, and coordinate iSeries system support-related activities.
• Provide administrative direction for daily operations.
• Ensure proper communication and quick incident resolution, as an IT Crisis Manager.
• Identify and implement new concepts and technologies to solve business issues.
• Supervise and direct day-to-day operations and provide technical support to members of the support teams including training staff on new systems.

• Mentor, coach, and lead staff; create work assignments; establish priorities; monitor, review, and supervise completion of assignments on time; develop professional growth opportunities; conduct performance evaluations and initiate corrective actions as well as hiring, termination, training, and succession planning processes.
• Oversee scheduling, prioritization, and timely completion of service calls, work orders, and projects and coordinate/escalate support issues with other IT support teams.
• Provide data and reporting of Key Performance Indicators and trends to IT Department and others as needed.
• Ensure adherence to IT systems quality and security standards.
• Develop and maintain “Service and Business Level Agreements” to set expectations and measure performance.

• Responsible for iSeries security management.
• Maintain centralized policy and procedures documentation and process, monitor and facilitate documentation of new changes to policies and procedures.
• Coordinate and engage in ongoing professional development activities for the business.
• Assist management team with creating and writing SOPs, Standards, and Work Instructions.
• Point of contact for project teams.

• Identify opportunities for greater efficiency and areas to improve performance, policies, programs, and organizational performance.
• Operations Support:
• Maintenance, design, performance, reporting, and administration for iSeries systems.
• Communicate effectively with executive staff, department heads, management, and team leaders within the department.
• Manage prioritization of workload, projects, and requests for all iSeries Team Members.
• Delegate tasks and projects based on rapidly shifting priorities.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

All Venetian | Palazzo Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements, and rules of conduct. Behaving in a manner that supports a harmonious work environment helps us deliver unmatched service to our guests and customers.

• 21+ years of age.
• Proof of authorization/eligibility to work in the United States.
• Bachelor’s degree preferred or equivalent work experience.
• 5+ years’ experience managing technical teams in a challenging, result-oriented environment.
• Solid foundation in iSeries technologies.
• Practical knowledge in widely used services and protocols such as DNS, DHCP, and TCP/IP.
• Experience supporting multiple iSeries systems in an enterprise level environment.
• Hands-on experience with high-availability / replication tools (iTERA, etc.).
• General understanding of infrastructure components; LAN/WAN devices, UPS systems, power.
• ITIL certification…