Office IT Support Specialist​/Systems Engineer

Requirements Must have:

• Minimum of 3+ years of practical IT support experience in a professional setting
• Proficient in Microsoft 365 and Google Workspace administration and full implementation
• Experience with Active Directory and Group Policy management
• Familiar with Microsoft Entra
• Knowledgeable in IP networking, VPN, DHCP, and Wi Fi
• Capable of documenting solutions and updating knowledge base articles
• Strong verbal and written communication skills with a focus on customer service
• Experience in managing Linux, macOS, iOS, iPadOS, and Android operating systems is an advantage
• Familiarity with firewall configuration and VPN setup across various platforms is ideal
• Ability to work independently and tackle new challenges autonomously
• Capacity to assist fellow technicians collaboratively while recognizing when to seek support is essential
• Physical ability to lift up to 50 lbs independently for equipment handling
• Skill in identifying primary colors for cabling issues and system diagnosis
• Proficient in hearing callers clearly even in poor audio situations

• Provide technical support and assistance for a range of issues, from end-user support to networking and cloud services
• Troubleshoot and resolve network problems, including public internet issues and IoT
• Prioritize support tickets intelligently while ensuring timely acknowledgment of client concerns
• Maintain performance and security of systems for smooth business operations
• Document internal procedures, create user guides, and manage knowledge base articles
• Collaborate with IT team members to enhance service delivery and improve user experience
• Continuously adapt and learn to stay current with developing technology trends and best practices

We are a dynamic, small business dedicated to serving other small businesses. Our Level 2 technicians operate primarily in a collaborative office environment located in Las Vegas, with occasional on-site visits to client locations nearby. We offer a 40-hour work week, Monday through Friday, with minimal overtime requirements. Our culture emphasizes recognition of hard work and rewards loyalty and excellence with financial and career advancement opportunities, all while promoting a rare work-life balance in our industry.

Our benefits include paid time off, paid holidays, health insurance reimbursement, allowances for certifications and study materials, provided tools, mileage compensation, dental and life insurance.