Technology Operations Specialist

The Technology Operations Specialist provides frontline technical support for all Affinity Gaming properties in Primm, NV. This role ensures the reliability and performance of technology systems across casino, hotel, retail, and administrative operations. Responsibilities include delivering exceptional customer service, supporting a wide range of hardware, software, and casino-specific systems, maintaining and repairing computer equipment, assisting users with technical issues, and performing routine system maintenance and data backups to safeguard critical company information.

• Serve as the primary point of contact for technical assistance, responding to requests via phone, email, ticketing system, or in-person support.
• Diagnose and resolve issues involving workstations, peripherals, POS systems, networking, gaming-related systems, and various other operational technologies.
• Provide consistent, high-quality customer service; communicate professionally and respectfully with all team members and departments.
• Build positive working relationships with end users, ensuring each interaction ends with clear communication and verified resolution.
• Accurately document all service activities—including issue details, troubleshooting steps, and final outcomes—in alignment with IT standards.
• Support technology operations across multiple property locations, traveling between casino floors, restaurants, gas stations, retail spaces, and other areas as needed.
• Perform routine maintenance, system upgrades, and standardized workstation deployments to maintain operational readiness.
• Maintain accurate and organized inventory of technology equipment, parts, and consumables.
• Maintains computer servers, switches, workstations, peripherals and associated equipment.
• Assist in evaluating and recommending hardware and system improvements to enhance efficiency and reliability.
• Support low-voltage cabling tasks, including terminating Cat5 and fiber.
• Provide basic troubleshooting and support for analog and VOIP phone systems.
• Diagnose and resolve issues with printing, scanning, copying, and scan-to-email functions.
• Adds and maintains network access rights, adding users, and securing data on the network to departmental and company policies.
• Follow all IT security procedures and regulatory requirements, including Nevada Gaming Commission rules, access control policies, and data security standards.
• Maintain clean, organized IT work spaces and ensure data rooms and equipment areas meet operational and compliance standards.
• Participate in on-call rotations and be available for varied shifts, including weekends and holidays, as operational needs require.
• Operate a company vehicle as needed to provide technical support across multiple property.
• Perform other related duties as assigned by the IT Manager.

None

• Uphold a service-first mindset in all interactions.
• Communicate clearly, respectfully, and patiently with users of all technical skill levels.
• Ensure issues are thoroughly resolved, verified, and clearly communicated before closing support requests.
• Represent the IT Department with professionalism and contribute to a positive, solutions-driven culture.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations

• Strong analytical and problem-solving abilities; able to adapt quickly in a dynamic, multi-property environment.
• Excellent communication and interpersonal skills, with the ability to build credibility and rapport across all departments.
• Self-motivated and disciplined, capable of working independently and collaboratively within a team.
• Demonstrated willingness to learn new technologies and advance technical skillsets.

• Associate degree in a computer-related field, or two (2) years of vocational/technical training in Information Technology.
• Previous experience in…